DOWNLOADS EXTREMELY SLOW

hectorblg

This is extremely annoying. I upgraded my ultimate collector's edition and got a new PC. Everything was lovely until download began. I haven't been downloading all time, because I move from place to place, but after 2 weeks, I can't finish downloading. I don't have a very fast internet speed (50gb), but NI is downloading at 1 gb max. And nothing to do with bad connection, firewalls, or any other thing. I downloaded Steinberg Cubase pro and 300 gb from Daz Studio (3D software), and it took 2 hours. I remembered on my last PC, I downloaded all content in a day. Now it takes 5 hours to download the larger 70gb files, and 2-3 hours for the 20-30 gb. It's a disgrace that NI can't have a decent way to download its content. I'm in Mexico, and that's why they probably don't care.

Simchris

Did you change your DNS to google or cloudflare vs your local isp?

Kaiwan_NI

Could it be because of a proxy server?

My Native Access Downloads Are Taking Too Long

Anthony H

I have the same issue - and it seems many do. Have run through that trouble-shooting page and none of it is applicable here. The download is simply trickling in at an unacceptably slow rate.

I'm on a 40Mbps fibre connection, and the estimated download time on ONE LIBRARY, 20gb, is at 100 hours! I have the Komplete 14 Collectors edition, which has well over 200 products. This single library is only 2% of the (supposed) 1TB size of Komplete. At this rate, I'll be looking at FIVE THOUSAND HOURS just to download the installers for the collection.

Changing DNS to google didn't make a dent.

What are we supposed to do??

hectorblg

Maybe complain in social media, especially in all their advertisings. In my experience with other companies, that works far better than opening a ticket in support.