Guitar Rig 6 Pro will not open

Boosuf · 2023-06-19T18:59:26+00:00

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Hi there,

Guitar Rig has been running normally for ages, no issues. However, today it will not open. I have tried Re-installing it, as well as deleting the Registry and folder from other troubleshooting steps.

Is there something else I'm missing?

Thanks!

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Accepted answers

Jeremy_NI

Please follow these steps: GUITAR RIG Crashes at Startup

If the problem is not solved, you can contact our support here: https://bit.ly/NISupport_GR

All comments

LostInFoundation

Is it happening both in standalone and plugin versions?

Boosuf

Yes, it crashes my DAW every time I load the plugin and the standalone won't open.

LostInFoundation

Did you update something? Any changement in your computer?

Eddie_NI

Do you have a crashlog? What's your operating system version? Which version of Guitar Rig are you using?

Boosuf

https://community.native-instruments.com/discussion/comment/78798#Comment_78798

I am on Guitar Rig 6 Pro Version 6.3.0, on a windows computer. Where can I access the crash log?

https://community.native-instruments.com/discussion/comment/78754#Comment_78754

No changes in my computer, Possibly a windows update? I've checked, all my drivers are up to date as well.

Eddie_NI

Did you try deleting the database folder? You could also try deleting the Controller Assignments.shm file in the same directory.

(c:\Users\YourUserName\AppData\Local\Native Instruments\Guitar Rig 6\)

As for crash logs, it's a little tricky on Windows. You could search for *.dmp files on your drives.

Jeremy_NI

We also have a dedicated article about Guitar RIg crashes and possible ways to fix these: GUITAR RIG Crashes at Startup

Boosuf

I thought I had the issue solved. My C drive was nearly full so I deleted some stuff and reinstalled guitar rig. That fixed the problem temporarily, now today it has done the exact same thing again. None of the troubleshooting tips here have worked.

https://community.native-instruments.com/discussion/comment/79662#Comment_79662

dwilkin

I here because I have this problem too. GR6 recently crashes my DAW and crashes on opening using standalone. I am using macos big sur. I had successfully used the new 6.4 update one time but not since. Following the steps in the article did not solve the issue.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/80962#Comment_80962

After what events does it start to crash? What audio driver / device are you using?

Boosuf

https://community.native-instruments.com/discussion/comment/81340#Comment_81340

I am using a Behringer UMC 204HD with the standard ASIO driver I believe. Standalone won't open, and loading a project that has the VST crashes the entire DAW.

Jeremy_NI

And when you do this, it still does not open?

Delete the USER Registry:

Click the Windows Start button on the bottom left of your screen and type 'regedit' to search and open the Windows Registry Editor.

Go to the following location in the Registry Editor:
HKEY_CURRENT_USER > SOFTWARE > Native Instruments
In the Native Instruments folder, locate the folder for your GUITAR RIG version and delete it. In this example, we delete the folder for Guitar Rig 6.

Boosuf

https://community.native-instruments.com/discussion/comment/81402#Comment_81402

Yes, I have done this.

dwilkin

Updates: Using GR6 Player on macOS 11.7.8. Full uninstall, downgraded to 6.2.3 and no crashes. Updated to 6.4.0 and again crash on instantiation of plugin and standalone. Reinstall 6.2.3 again no crashes.

Jeremy_NI

@dwilkin I see you opened a ticket, my colleagues will get back to you as soon as possible.

@Boosuf I've created a ticket for you and contacted you by email.

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