Hi
any ideas on how to solve this problem ?
it freeze in the standalone on "Initializing GUI.."
and in ableton live the plugin opened both VSTx64 and VST3 but when i click on the top menu arrow
it freezes the DAW.
any ideas ? tried versions:
2.8.0 , 2.8.1 , 2.9.3 , 2.9.4
i am using windows 11 all updated to the latest
i'm sure it's something on my computer since i've tried installing it on my laptop and it worked there
What i've tried:
https://support.native-instruments.com/hc/en-us/articles/210296425
This is from Event Viewer:
General:
The program Komplete Kontrol.exe version 2.9.4.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Details(XML):
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Hang" Guid="{c631c3dc-c676-59e4-2db3-5c0af00f9675}" />
<EventID>1002</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>101</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2023-06-14T16:43:34.1156486Z" />
<EventRecordID>29722</EventRecordID>
<Correlation />
<Execution ProcessID="30088" ThreadID="30284" />
<Channel>Application</Channel>
<Computer>RonS</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="AppName">Komplete Kontrol.exe</Data>
<Data Name="AppVersion">2.9.4.0</Data>
<Data Name="ProcessId">0x7520</Data>
<Data Name="StartTime">0x1d99edefe4afe71</Data>
<Data Name="TerminationTime">2761</Data>
<Data Name="ExeFileName">C:\Program Files\Native Instruments\Komplete Kontrol\Komplete Kontrol.exe</Data>
<Data Name="ReportId">8c5ca134-10f0-401e-93fe-941db6de6280</Data>
<Data Name="PackageFullName" />
<Data Name="PackageRelativeAppId" />
<Data Name="HangType">Cross-thread</Data>
</EventData>
</Event>
this is the results for "check the problem in the Security and Maintenance control panel":
Source
Komplete Kontrol
Summary
Stopped responding and was closed
Date
14/06/2023 15:16
Status
Report sent
Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files\Native Instruments\Komplete Kontrol\Komplete Kontrol.exe
Problem signature
Problem Event Name: AppHangB1
Application Name: Komplete Kontrol.exe
Application Version: 2.9.4.0
Application Timestamp: 647dbaea
Hang Signature: 1398
Hang Type: 134742016
OS Version: 10.0.22621.2.0.0.256.48
Locale ID: 1037
Additional Hang Signature 1: 13980916fb99be0d6e9a74457da92ac6
Additional Hang Signature 2: 3273
Additional Hang Signature 3: 3273838fe2013459f904b5780ee3e1a4
Additional Hang Signature 4: 1398
Additional Hang Signature 5: 13980916fb99be0d6e9a74457da92ac6
Additional Hang Signature 6: 3273
Additional Hang Signature 7: 3273838fe2013459f904b5780ee3e1a4
Extra information about the problem
Bucket ID: 43f097fbc57d59c3143ed842ad13b67b (1458841110197810811)