Traktor Skipping and unplayable on Windows 10 and Mac OS

oppo

Hi there,

My problem started with running traktor 2 on a Windows 10 machine with the Traktor Kontrol S4 MKII. I ran through all the trobleshooting steps, uninstalled everything, even tried on a different computer but Im getting the same problem.

PROBLEM 1 : When I load a tack into the A and B deck and start playing the A and cueing up the B. The B Deck loads into the A.

https://youtu.be/shiHKaabLqA

PROBLEM 2 : When I have tracks in both decks the A deck resets itself.

https://youtu.be/xm8-7mW2XT8

I have attached videos which show exactly what happens. It happens playing all types of audio files from m4a to mp3 to WAV to AIFF.

Please help.

https://youtu.be/shiHKaabLqA

https://youtu.be/xm8-7mW2XT8

Uwe303

Hello,

do you use a controller? Then try to reinstall the mapping or try without controller.

oppo

Hi @Uwe303,

I use the s4 MKII cotroller. I have tried unplugging this and I dont get any skips.

Uwe303

Then it's obvious that the controller is the issue or something between the controller and traktor. Have you also tried to delete the mapping/delete the device in traktor and re-add it.

oppo

Hi Uwe303,

Thanks for the response. i have tried deleting the mappings and device in Preferences - Controller manager. Its the same thing. Its flickering and then the track either rests itself or it loads the b deck into the A deck. Its unuseable at the moment.

Uwe303

You could try another USB cable, or also try to open control editor and check all stuff for strange signals or in midi mode with a midi monitor app. I guess the controller sends some signals it should not send. And do you use the standard mapping?

Kaiwan_NI

Hi @oppo I see you've been in touch with our support team about this. Let us know if the culprit is the power supply