I need help asap have sent emails to ya and no response 3 days now

Edward

Please help please

Edward

We’re is this live chat at

JesterMgee

There is no live chat or phone help, only the forums here and support tickets.

If you detail what issue you have then maybe someone on the forums can try help you while you wait.

Edward

I need help with exchange and purchasing product

Edward

I’m sorry I’m on a work flow time it doesn’t matter how busy it is 3 days to get in touch for a exchang to purchase something and no response what’s so ever is very poor Costomer service

Edward

Ok I purchased playbox for 199.00 And empire breaks for 49.00 that’s a total of 249.00 and to have to spend another 299.00 on top seems ridiculous. So please I Would like a to exchange theses 2 plugins for komplete 14 standerd full that is 299. For a even exchange or I pay the difference of 49.00 please native Instraments make this easy for me it’s been days now trying to get in contact with ya and no response I don’t want to open a dispute with PayPal nor the BBB becuse you guys are to busy we’re all busy I’m busy to working hard family I am a Disney cast member a beat maker and I’m on work flow time please resolve this asap please thank you

Kaiwan_NI

Hi, looks like you've reached out to PayPal as well and a resolution has been reached over there? Our support team has clarified via PayPal already.