I need help asap have sent emails to ya and no response 3 days now

Edward
Edward Member Posts: 5 Newcomer
edited June 2023 in Komplete General

Please help please

Comments

  • Edward
    Edward Member Posts: 5 Newcomer

    We’re is this live chat at

  • JesterMgee
    JesterMgee Member Posts: 2,466 Expert

    There is no live chat or phone help, only the forums here and support tickets.

    If you detail what issue you have then maybe someone on the forums can try help you while you wait.

  • Edward
    Edward Member Posts: 5 Newcomer

    I need help with exchange and purchasing product

  • Edward
    Edward Member Posts: 5 Newcomer

    I’m sorry I’m on a work flow time it doesn’t matter how busy it is 3 days to get in touch for a exchang to purchase something and no response what’s so ever is very poor Costomer service

  • Edward
    Edward Member Posts: 5 Newcomer
    edited June 2023

    Ok I purchased playbox for 199.00 And empire breaks for 49.00 that’s a total of 249.00 and to have to spend another 299.00 on top seems ridiculous. So please I Would like a to exchange theses 2 plugins for komplete 14 standerd full that is 299. For a even exchange or I pay the difference of 49.00 please native Instraments make this easy for me it’s been days now trying to get in contact with ya and no response I don’t want to open a dispute with PayPal nor the BBB becuse you guys are to busy we’re all busy I’m busy to working hard family I am a Disney cast member a beat maker and I’m on work flow time please resolve this asap please thank you

  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 2,525 admin

    Hi, looks like you've reached out to PayPal as well and a resolution has been reached over there? Our support team has clarified via PayPal already.

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