LORES "An error occurred while running the installer"

bhmusic
bhmusic Member Posts: 7 Newcomer
in Native Access

I have a MBP M1. I have downloaded 'Lores' 67.36 GB, however when I come to install it gets to the end and finally comes up with an error. "An error occurred while running the installer". Please help!? Thank you in advance.

Screenshot 2023-06-08 at 12.07.18 am.png


Best Answer

  • bhmusic
    bhmusic Member Posts: 7 Newcomer
    Answer ✓

    Ha ha sorry to have lost you. I think I have worked out the issue. Simple, of course! I had not yet installed Native Access 2 (I was still on NA1). In process now but I think it's going to work out. Thanks for all your prompt replies and assistance, really helpful and impressive support! :)

Answers

  • LostInFoundation
    LostInFoundation Member Posts: 3,266 Expert

    I’m afraid this could have something to do with a corrupted install iso. Which isn’t the best news, since the size of the file to download

  • bhmusic
    bhmusic Member Posts: 7 Newcomer

    OK... thanks for the reply. what exactly do you suggest I do ?

  • Kymeia
    Kymeia Member Posts: 2,053 Expert
    edited June 7

    Or it could be not enough additional free disk space for the installation process which would normally need the same amount again and then some

  • bhmusic
    bhmusic Member Posts: 7 Newcomer

    Thank you. The download location is a 2TB hard which is 90% free space.

  • bhmusic
    bhmusic Member Posts: 7 Newcomer

    Do you have any other suggestions please?

  • Kymeia
    Kymeia Member Posts: 2,053 Expert
    edited June 7

    If you have enough space then try deleting the installer then redownloading, as Lost inFoundation says it could be corrupted somehow

  • bhmusic
    bhmusic Member Posts: 7 Newcomer

    Please confirm, are you suggesting to completely uninstall my 'Native Access' and then reinstall it (and all of my products within)? Thank you.

  • Kymeia
    Kymeia Member Posts: 2,053 Expert

    Not at all, just check if the installer for Lores is still in downloads and if so delete that, then redownload and try again

  • bhmusic
    bhmusic Member Posts: 7 Newcomer

    Understand. No the installer for Lores is not in my downloads, it was sent to the Trash after successfully installed. Then I emptied the Trash just after.

    Okay so that's both suggested options explored. What do you suggest now please?

  • Kymeia
    Kymeia Member Posts: 2,053 Expert

    OK you've lost me now, I thought you said it was not successfully installed? That would usually leave something in downloads. I did suggest trying to download and install again as the next step.

  • bhmusic
    bhmusic Member Posts: 7 Newcomer
    Answer ✓

    Ha ha sorry to have lost you. I think I have worked out the issue. Simple, of course! I had not yet installed Native Access 2 (I was still on NA1). In process now but I think it's going to work out. Thanks for all your prompt replies and assistance, really helpful and impressive support! :)

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