NI has not replied to my support ticket in a week

hello. i have 2 support tix in, both for same, just having troubles upgrading from Komplete Select to Standard, i have bought the upgrade and provided NI with serial #, PLEASE HELP!!!! native access gives me error, serial # is legit
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Answers
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Hey @musiclee I see a request from last Friday evening, we're Tuesday, it's not exactly a week. Our offices are closed on the weekends so it can take a few working days to get an answer, especially during a sales special. Anyway, no worries, my colleagues will get back to you as soon as possible. Thanks for your patience and understanding.
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hi Jeremy,
first off, thank you for the super quick reply, and for confirming you did receive email
yes, i did reach out on June 2, and yesterday as well,
i will be patient and wait,
i was just anxious to play with all your great software. :-)
looking forward to hearing back
have a great day!!!!
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thank you Rich and Jeremy, you guys and Native Instruments Rock!!!
can't wait to install and use all of this great software
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1 more question, please,
- seems i received a voucher for plug-in alliance for Plugin Alliance Komplete 14 PA Bundle
- i inputted this voucher # into PA installation manager,
what is this "free", bonus bundle?
what plug-ins did i get extra?
when i goto my products in PA install manager, all i see is the plug-ins i bought already
thank you!!!
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