NI has not replied to my support ticket in a week

musiclee

hello. i have 2 support tix in, both for same, just having troubles upgrading from Komplete Select to Standard, i have bought the upgrade and provided NI with serial #, PLEASE HELP!!!! native access gives me error, serial # is legit

Rich_NI

Hi @musiclee

I can see that your ticket was answered this morning. Thanks for your patience.

Jeremy_NI

Hey @musiclee I see a request from last Friday evening, we're Tuesday, it's not exactly a week. Our offices are closed on the weekends so it can take a few working days to get an answer, especially during a sales special. Anyway, no worries, my colleagues will get back to you as soon as possible. Thanks for your patience and understanding.

musiclee

hi Jeremy,

first off, thank you for the super quick reply, and for confirming you did receive email

yes, i did reach out on June 2, and yesterday as well,

i will be patient and wait,

i was just anxious to play with all your great software. :-)

looking forward to hearing back

have a great day!!!!

Rich_NI

Hi @musiclee

I can see that your ticket was answered this morning. Thanks for your patience.

musiclee

thank you Rich and Jeremy, you guys and Native Instruments Rock!!!

can't wait to install and use all of this great software

musiclee

1 more question, please,

• seems i received a voucher for plug-in alliance for Plugin Alliance Komplete 14 PA Bundle
• i inputted this voucher # into PA installation manager,

what is this "free", bonus bundle?

what plug-ins did i get extra?

when i goto my products in PA install manager, all i see is the plug-ins i bought already

thank you!!!