NI has not replied to my support ticket in a week

musiclee
musiclee Member Posts: 6 Newcomer
edited October 22 in Native Access

hello. i have 2 support tix in, both for same, just having troubles upgrading from Komplete Select to Standard, i have bought the upgrade and provided NI with serial #, PLEASE HELP!!!! native access gives me error, serial # is legit

Best Answer

  • Rich_NI
    Rich_NI Customer Care Posts: 173 mod
    Answer ✓

    Hi @musiclee

    I can see that your ticket was answered this morning. Thanks for your patience.

Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,971 mod

    Hey @musiclee I see a request from last Friday evening, we're Tuesday, it's not exactly a week. Our offices are closed on the weekends so it can take a few working days to get an answer, especially during a sales special. Anyway, no worries, my colleagues will get back to you as soon as possible. Thanks for your patience and understanding.

  • musiclee
    musiclee Member Posts: 6 Newcomer

    hi Jeremy,

    first off, thank you for the super quick reply, and for confirming you did receive email

    yes, i did reach out on June 2, and yesterday as well,

    i will be patient and wait,

    i was just anxious to play with all your great software. :-)

    looking forward to hearing back

    have a great day!!!!

  • Rich_NI
    Rich_NI Customer Care Posts: 173 mod
    Answer ✓

    Hi @musiclee

    I can see that your ticket was answered this morning. Thanks for your patience.

  • musiclee
    musiclee Member Posts: 6 Newcomer

    thank you Rich and Jeremy, you guys and Native Instruments Rock!!!

    can't wait to install and use all of this great software

  • musiclee
    musiclee Member Posts: 6 Newcomer

    1 more question, please,


    what is this "free", bonus bundle?

    what plug-ins did i get extra?

    when i goto my products in PA install manager, all i see is the plug-ins i bought already


    thank you!!!

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