Irish Harp doesn't show in Native Access yet

syd56
syd56 Member Posts: 7 Newcomer
edited July 3 in Native Access 
Hi. I got Irish Harp free from Native Instruments, the procedure was successful but it doesn't 
show up in my Native Acces for installation as described on the site. 
Maybe because it takes some time?
Thanks

Marco


Best Answer

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 7,045 mod
    edited June 6 Answer ✓

    As we're going through a sales special and there is already a lot of products to be deployed, it can take some time for the free Irish Harp to show in Native Access. Latest time to wait seems to be around a couple of hours. Thanks for your patience!

Answers

  • Monochrome
    Monochrome Member Posts: 801 Expert

    It can indeed take some time for it to show up.

  • syd56
    syd56 Member Posts: 7 Newcomer
    https://community.native-instruments.com/discussion/comment/75449#Comment_75449 
    Thanks I'll wait ;-)


  • [Deleted User]
    [Deleted User] Posts: 0 Member

    Finally, got this. Looks like Yangqin.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 7,045 mod
    edited June 6 Answer ✓

    As we're going through a sales special and there is already a lot of products to be deployed, it can take some time for the free Irish Harp to show in Native Access. Latest time to wait seems to be around a couple of hours. Thanks for your patience!

  • syd56
    syd56 Member Posts: 7 Newcomer 
    It finally arrived, it sounds very good then!
Thanks to all


  • Warren Postma
    Warren Postma Member Posts: 39 Member
    edited June 6

    Can confirm. Wait time for processing the free license seemed to be about 1.5 days for me.


    It appeared this morning though.

  • DunedinDragon
    DunedinDragon Member Posts: 181 Advisor
    edited June 6

    Well I ordered it at around 5AM EST this morning, it shows up as registered in my NI account but it hasn't been downloaded yet at 6:13 PM. This is really starting to become a very consistent problem on an ongoing basis. I can understand it over a weekend, but not during a normal working day. I opened a support ticket but God knows when they'll get around to responding to it.

  • Greg Ive
    Greg Ive Member Posts: 7 Newcomer
    https://community.native-instruments.com/discussion/comment/75609#Comment_75609

    got the same problem. I also bought Soulful bundle, and I can see Harp and Sway only in Native Access as available to download, no Hazy Days (well....), but, you know, the downloading process stuck on the "calculating time".

    Time will heal it, I suppose =_=

  • djdel1122
    djdel1122 Member Posts: 1 Newcomer

    I see that some ppl were having problems with the download for "Irish Harp" - I was able to get it to download, but i think if you are using the older Kontakt 6 it will not be compatible. I ran into this issue when i had used my older MacBook and tried to get the download for "Hypha". It is only compatible with Version 7.

  • Midiboy
    Midiboy Member Posts: 2 Newcomer

    I ordered mine on June 6th. Today is June 9th and it still hasn't shown up. I emailed as well, and got no response.

  • BronwynH
    BronwynH Member Posts: 1 Newcomer

    When it does show up where do you get the serial number to download.

  • Monochrome
    Monochrome Member Posts: 801 Expert

    @BronwynH The serial number is listed in your account, under Products, Serials & Downloads. However, you can download Irish Harp through Native Access.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 7,045 mod

    @Midiboy My colleagues got back to you last Tuesday (June 6th), please check your inbox/spam/filters. I see that Irish Harp is registered on your account, were you able to download and install it?

  • Airey
    Airey Member Posts: 9 Newcomer

    Unsure if this is any help to anyone but last time a serial wasn't turning up in Native Access for me I just went to the Serials page in my account in the NI website and then added the serial to Access myself.

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