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Why won't NA accept my upgrade serial number?

iShowcase Member Posts: 2 Newcomer

June 6 in Native Access

I have upgraded from 12 Ultimate to 14 Ultimate and Native Access will not accept or let me register the new Serial Number which keeps all of the new sounds in DEMO Mode. Very frustrating. Yes it is the proper upgrade for 12. Please Advise if anyone else is having this issue.?

0

Best Answer

Rich_NI Customer Care Posts: 168 mod

June 7 Answer ✓

Hi @iShowcase
I can see that your issue has now been resolved by one of our support agents.
Glad to see you're back on track.

0

Answers

LostInFoundation Member Posts: 3,186 Expert

June 6

Check if this article can be useful
https://support.native-instruments.com/hc/en-us/articles/4402377887121-My-Products-Are-Showing-As-DEMO-in-Native-Access

0
iShowcase Member Posts: 2 Newcomer

June 6

Spent the last hour following every instruction and it did not work, but thanks for trying to help.
This is all very frustrating and unproductive.
Calling the LA office tomorrow for sure...

0
Rich_NI Customer Care Posts: 168 mod

June 7 Answer ✓

Hi @iShowcase
I can see that your issue has now been resolved by one of our support agents.
Glad to see you're back on track.

0

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header { font-weight: bold !important; } .titleBar-logo{ max-height: 24px !important; } /*//////////////FOOTER/////////////*/ .footer{ background: #2a2c2e; z-index: 1; font-family: Graphik; } .footer-secondary { position:relative; padding: 15px 0; font-size: 1rem; } .container-fluid:after, .container-fluid:before, .container:after, .container:before, .row:after, .row:before { display: table; content: " " } .btn-group-vertical > .btn-group:after, .btn-toolbar:after, .clear, .clear-float, .clearFloat, .clearfix:after, .container-fluid:after, .container:after, .dropdown-menu > li > a, .footer-primary .column1 .freeshipping:after, .footer-primary .column2 .headline-newsletter, .form-horizontal .form-group:after, .login-cart-search .typehead.dropdown-menu a, .modal-footer:after, .nav:after, .navbar-header:after, .navbar:after, .newsletter .line, .pager:after, .panel-body:after, .row:after, .slick-track:after, header::after { clear: both } .container, .container-fluid { padding-left: 15px; padding-right: 15px; } @media (min-width: 768px) { .container { width: 750px } } @media (min-width: 992px) { .container { width: 970px } } @media (min-width: 1200px) { .footer .container { width: 1170px } } .footer li { list-style: none } @media (max-width: 768px) { .footer-primary .column1 { padding-right: 10px } .footer-primary .column2, .footer-primary .column3, .footer-primary .column4 { padding: 0 10px } } @media (max-width: 767px) { .footer-primary > ul { padding: 20px 40px 40px } .footer-primary .column1, .footer-primary .column2, .footer-primary .column3 { min-height: inherit; width: 100%; border: none } .footer-primary .column2 { padding-right: 15px; padding-left: 15px } } .footer-primary { padding-top: 40px; padding-bottom: 20px; color: #f5f5f5; text-transform:uppercase; } .footer-primary .footer-column-headline { display: block; margin: 0 0 5px; font-size: 24px; font-size: 1.5rem } .footer-primary a { font-size: 14px; font-size: .875rem; line-height: 2em; color: #f5f5f5 } .footer-primary a:hover { color: #d5d5d5 } .footer-primary .column1, .footer-primary .column2, .footer-primary .column3, .footer-primary .column4 { min-height: 200px } .footer-primary .column2 li { position: relative } .footer-primary .column1 { padding-right: 30px } .footer-primary .column2, .footer-primary .column3, .footer-primary .column4 { padding: 0 30px } .footer-secondary ul { width: 100%; margin: 0; padding: 0; display: table; text-align: center; color: #999 } .footer-secondary li { display: table-cell } .footer-secondary li a { color: #999 } .footer-secondary li a:hover { color: #fff } .footer-secondary .column1 { text-align: left; width: 25% } .footer-secondary .column3 { text-align: right; width: 30% } .row { margin-left: -15px; margin-right: -15px } .col-lg-1, .col-lg-10, .col-lg-11, .col-lg-12, .col-lg-2, .col-lg-3, .col-lg-4, .col-lg-5, .col-lg-6, .col-lg-7, .col-lg-8, .col-lg-9, .col-md-1, .col-md-10, .col-md-11, .col-md-12, .col-md-2, .col-md-3, .col-md-4, .col-md-5, .col-md-6, .col-md-7, .col-md-8, .col-md-9, .col-sm-1, .col-sm-10, .col-sm-11, .col-sm-12, .col-sm-2, .col-sm-3, .col-sm-4, .col-sm-5, .col-sm-6, .col-sm-7, .col-sm-8, .col-sm-9, .col-xs-1, .col-xs-10, .col-xs-11, .col-xs-12, .col-xs-2, .col-xs-3, .col-xs-4, .col-xs-5, .col-xs-6, .col-xs-7, .col-xs-8, .col-xs-9 { position: relative; min-height: 1px; padding-left: 15px; padding-right: 15px } .col-xs-1, .col-xs-10, .col-xs-11, .col-xs-12, .col-xs-2, .col-xs-3, .col-xs-4, .col-xs-5, .col-xs-6, .col-xs-7, .col-xs-8, .col-xs-9 { float: left } .col-xs-4 { width: 25%; } .col-md-4 { width: 25%; } .col-xs-5 { width: 33.33333%; } .col-md-5 { width: 33.33333%; } .col-xs-3 { width: 25%; } .col-md-3 { width: 25%; } ul { list-style-image: none } .content ul li { list-style: disc } .footer-secondary ul { width: 100%; margin: 0; padding: 0; display: table; text-align: center; color: #999 } .footer-secondary li { display: table-cell } .footer-secondary li a { color: #999 } .footer-secondary li a:hover { color: #fff } @media (max-width: 767px) { .footer-secondary li { display: table-row } .footer-secondary .column1, .footer-secondary .column3 { text-align: center } } ul { padding-inline-start: 0; } li a { text-decoration:none; }