I purchased the Komplete Ultimate 14 update on the NI web shop on 5/29/2023 and have not received it yet in my downloads. My bank account was charged on 5/30/2023. I have sent in 3 support tickets so far with no response. My 1st support ticket on 5/29/2023, I was asking if I could change my purchase to the Collector’s edition and pay the extra $100, but there was no response. My other 2 tickets were about the sale still saying Processing even though I was already charged. I currently own Komplete Ultimate 13 and have been a Komplete owner since version 7. This is so unacceptable. Can someone please help me with this?