When do you usually get an email(with serial number) when you complete the payment?

RYU

..........

RYU

https://community.native-instruments.com/discussion/comment/75519#Comment_75519

Fortunately, the problem has been solved. After the weekend, the order was processed as soon as Monday came.

LostInFoundation

It’s usually quite immediate. But the WE could slow it a little bit. And Summer of Sound with so many buyers could slow it a lot ☺️

RYU

https://community.native-instruments.com/discussion/comment/74692#Comment_74692

okay... i see.

I completed the payment yesterday, but it's still "in progress"

remains in the state. It's been 24 hours, should I wait more?

LostInFoundation

https://community.native-instruments.com/discussion/comment/74693#Comment_74693

“In progress” could mean the verification with your bank is still on

Kymeia

Got mine (for Komplete Ultimate 14 upgrade) showing in Native Access within 5 minutes of payment - didn't need a serial incidentally that just happened automatically, although I did get a confirmation email - this was on a Friday (sometimes things are slower on weekends but generally that is only if something needs doing manually - like vouchers apparently)

Vouchers took a few days though and I had to chase them up with support which was a bit of a pain

RYU

https://community.native-instruments.com/discussion/comment/74701#Comment_74701

What kind of payment method did you pay?

I used a credit card. Is there a possibility of a problem because the credit card company is on the weekend?

RYU

https://community.native-instruments.com/discussion/comment/74696#Comment_74696

I used a credit card. Is there a possibility of a problem because the credit card company is on the weekend?

LostInFoundation

If your credit card company doesn’t process payment on WE, change it 😂

Jeremy_NI

@RYU I found your request and escalated it, my colleagues should get back to you soon. Sorry for the hiccup.

RYU

https://community.native-instruments.com/discussion/comment/75519#Comment_75519

Fortunately, the problem has been solved. After the weekend, the order was processed as soon as Monday came.

Jeremy_NI

Thanks for the update, I'll close your ticket then. Enjoy your products!