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Fortunately, the problem has been solved. After the weekend, the order was processed as soon as Monday came.
It’s usually quite immediate. But the WE could slow it a little bit. And Summer of Sound with so many buyers could slow it a lot ☺️
okay... i see.
I completed the payment yesterday, but it's still "in progress"
remains in the state. It's been 24 hours, should I wait more?
“In progress” could mean the verification with your bank is still on
Got mine (for Komplete Ultimate 14 upgrade) showing in Native Access within 5 minutes of payment - didn't need a serial incidentally that just happened automatically, although I did get a confirmation email - this was on a Friday (sometimes things are slower on weekends but generally that is only if something needs doing manually - like vouchers apparently)
Vouchers took a few days though and I had to chase them up with support which was a bit of a pain
What kind of payment method did you pay?
I used a credit card. Is there a possibility of a problem because the credit card company is on the weekend?
If your credit card company doesn’t process payment on WE, change it 😂
@RYU I found your request and escalated it, my colleagues should get back to you soon. Sorry for the hiccup.
Thanks for the update, I'll close your ticket then. Enjoy your products!
