Komplete Kontrol will not update

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ZombyWoof
ZombyWoof Member Posts: 3 Member

I wanted to get my system in order before installing Komplete 14 Collectors Edition. I have installed no new products yet.

It has been a long time issue that many existing products would not update with Native Access v1 even after using the NI RegTool. Theyu would remain in the Update tab. I had installed them in non-strndard locations. The installed paths were shown a concatenation of the default path and my chosen path, resulting in an invalid path, and the products could not uninstall when updating. So I removed all products listed under Update in Native Access V1 with NI RegTool. Then I updated to Native Access v2 and ran as Administrator under Win10 and then only 4 programs had updates available. 3 were successfully updated, but Komplete Kontrol would not update. That product had never been an issue before. I used NI RegTool again to remove it from the registry , but it still shows as Update available although I think I have removed it. The error message is 'Installation Failed.Invalid Location'. When looking at the installation path in Native Access, I found that there is no path defined. Therefore, I can neither install nor upgrade.

One more point which may be the cause is that I was altering the default file locations in Native Access while Komplete Kontrol was installing, so I probably caused the problem, but I need to find out how to correct it. I expect something is mucked up in the Windows registry.

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  • ZombyWoof
    ZombyWoof Member Posts: 3 Member
    Answer ✓
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    Update: I rebooted a couple of times, and now Komplete Kontrol has moved from the Update tab to the Libaray tab, and is enabled for installing. Thanks for the help.

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  • LostInFoundation
    LostInFoundation Member Posts: 4,311 Expert
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    What happens if you uninstall it completely from the computer? It should move under the uninstalled tab and once you set an installation path in NA install it there

  • ZombyWoof
    ZombyWoof Member Posts: 3 Member
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    Native Access V2 only gives me the option to update or reinstall. Both options give me that same error message. To make matters worse, I deleted the Komplete Kontrol folders to be sure, but that didn't help. I'm digging into the registry now to find any orphans.

  • ZombyWoof
    ZombyWoof Member Posts: 3 Member
    Answer ✓
    Options

    Update: I rebooted a couple of times, and now Komplete Kontrol has moved from the Update tab to the Libaray tab, and is enabled for installing. Thanks for the help.

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