I have not received my product download

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joules
joules Member Posts: 2 Newcomer
edited October 2024 in Native Access

I made a purchase 4 days ago for native komplete 14 standard and have not recieved my product down load it keeps saying in process. I also submitted ticket 3 days ago and never heard back. Help please.

Best Answer

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin
    Answer ✓

    @joules It looks like you bought an upgrade from Komplete Select to Komplete Standard without having the Komplete Select bundle, this where the issue seems to come. My colleagues will get back to you.

Answers

  • Paule
    Paule Member Posts: 1,314 Expert

    At the moment there is a heavy traffic at NI about the Summer Sales. Mayhaps this is the reson.

  • joules
    joules Member Posts: 2 Newcomer

    I hope so. I thought software downloads were instant or atleast same daym

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin
    Answer ✓

    @joules It looks like you bought an upgrade from Komplete Select to Komplete Standard without having the Komplete Select bundle, this where the issue seems to come. My colleagues will get back to you.

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