Why 'Library Content Not Found' when I can see the library folder?

djchimneysparrow

Hi folks,

I recently purchased the Komplete 13 Ultimate Collector's Edition, and I've really been enjoying it so far.

However, one of the plugs, 'Rise and Hit', is displaying the message 'Library Content Not Found. Click Locate to set the content.'

I am using the most up to date version of the Kontakt player and other software through Native Access. All my content libraries are on an external SSD, and I can see the folder marked 'Rise and Hit Library' (which the library path currently leads to). Unless there's a specific file within that folder it can't locate?

I've tried reinstalling the library, but there's no change. Has this happened to anyone else?

Thanks, Ian

Jeremy_NI

Hey @djchimneysparrow That rings a bell, although I didn't see that issue in a while. Can you see in the folder where the library is installed the nicnt file ? Is it spelled Rise and Hit.nicnt or Rise And Hit.nicnt ? If the a is in small cap, try renaming the file to Rise And Hit.nicnt, does that fix the issue ?

Jeremy_NI

Hey @djchimneysparrow That rings a bell, although I didn't see that issue in a while. Can you see in the folder where the library is installed the nicnt file ? Is it spelled Rise and Hit.nicnt or Rise And Hit.nicnt ? If the a is in small cap, try renaming the file to Rise And Hit.nicnt, does that fix the issue ?

djchimneysparrow

Hi Jeremy, that DID help - NI tech support just recommended the same thing :) Not sure why it happened, but maybe a M1 compatibility issue?

Jeremy_NI

that DID help - NI tech support just recommended the same thing :) Not sure why it happened, but maybe a M1 compatibility issue?

Well, that happened already years ago, even before the M1 was an idea in one of Apple's engineers head, so I'm not sure. 😅