Tried to download the traktor pro 3 demo

AxMusic
AxMusic Member Posts: 109 Member

Tried to download the traktor pro 3 demo.. when it downloaded instead was traktor LE… any ideas how to fix this… Or is this what is supposed to happen?

Best Answers

  • Markovicz
    Markovicz Customer Care Posts: 381 mod
    edited May 2023 Answer ✓

    The LE license had been added to your account automatically when you registered a hardware device in 2022. It should be no problem to bypass this by doing the following:

    1. Make sure Traktor and Native Access are closed
    2. Open the folder /Users/Shared/Native Instruments/Native Access/ras3
    3. Delete the file b701fa41-382f-4dd0-822c-480aea16e4f9.jwt
    4. Restart your computer

    When you now launch Traktor, it should start in Demo mode. Please let me know whether this has worked.

    Thanks!

  • AxMusic
    AxMusic Member Posts: 109 Member
    Answer ✓

    YES!, It worked!

    Thank you for your help

  • Markovicz
    Markovicz Customer Care Posts: 381 mod
    Answer ✓

    That's good news!

Answers

  • Markovicz
    Markovicz Customer Care Posts: 381 mod

    Hi @AxMusic,

    indeed this is not how the demo installation is supposed to work. I have checked your User Account and found a Pro 3 LE license from 2022 (obtained alongside a piece of hardware). Native Access recognizes this and switches the installation automatically.

    Are you on Mac or Windows?

  • AxMusic
    AxMusic Member Posts: 109 Member

    Really?

    I wasn’t even aware I had an LE license… Is there anyway I can bypass this, and try the pro version of the demo?

    I am on Mac

  • Markovicz
    Markovicz Customer Care Posts: 381 mod
    edited May 2023 Answer ✓

    The LE license had been added to your account automatically when you registered a hardware device in 2022. It should be no problem to bypass this by doing the following:

    1. Make sure Traktor and Native Access are closed
    2. Open the folder /Users/Shared/Native Instruments/Native Access/ras3
    3. Delete the file b701fa41-382f-4dd0-822c-480aea16e4f9.jwt
    4. Restart your computer

    When you now launch Traktor, it should start in Demo mode. Please let me know whether this has worked.

    Thanks!

  • AxMusic
    AxMusic Member Posts: 109 Member
    Answer ✓

    YES!, It worked!

    Thank you for your help

  • Markovicz
    Markovicz Customer Care Posts: 381 mod
    Answer ✓

    That's good news!

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