Order placed 2 days ago still under review

Franceesko
Franceesko Member Posts: 2 Newcomer
edited May 2023 in Komplete General

I bought a Traktor Kontrol S2 two days ago, and I’ve been trying to reach the costumer support and they didn’t answer. My order has two days under review and I have no idea when my product will arrive.

Best Answers

  • Monochrome
    Monochrome Member Posts: 1,061 Expert
    edited May 2023 Answer ✓

    NI's staff doesn't work on weekends, which may result in a delay in response. As inconvenient as it is, I would wait a few more days. I'm sure you'll get a reply soon enough.

    If you provide your ticket ID, then maybe @Jeremy_NI or @Rich_NI can escalate your ticket further, should you not hear back from support at all. Just don't open a new one.

  • Rich_NI
    Rich_NI Customer Care Posts: 173 mod
    Answer ✓

    Hi @Franceesko

    I have just checked your case and can see it was answered this morning.

    @Monochrome thanks for providing the helpful information and making me aware of this post :)

  • Monochrome
    Monochrome Member Posts: 1,061 Expert
    Answer ✓

    See... Miracles do happen sometimes 😄

    @Rich_NI Hah, no problem :)

Answers

  • Monochrome
    Monochrome Member Posts: 1,061 Expert
    edited May 2023 Answer ✓

    NI's staff doesn't work on weekends, which may result in a delay in response. As inconvenient as it is, I would wait a few more days. I'm sure you'll get a reply soon enough.

    If you provide your ticket ID, then maybe @Jeremy_NI or @Rich_NI can escalate your ticket further, should you not hear back from support at all. Just don't open a new one.

  • Rich_NI
    Rich_NI Customer Care Posts: 173 mod
    Answer ✓

    Hi @Franceesko

    I have just checked your case and can see it was answered this morning.

    @Monochrome thanks for providing the helpful information and making me aware of this post :)

  • Monochrome
    Monochrome Member Posts: 1,061 Expert
    Answer ✓

    See... Miracles do happen sometimes 😄

    @Rich_NI Hah, no problem :)

  • Franceesko
    Franceesko Member Posts: 2 Newcomer

    Thank you @Monochrome & @Rich_NI for your helping. I’ve received the confirmation thanks again :)

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