Order placed 2 days ago still under review

Franceesko

I bought a Traktor Kontrol S2 two days ago, and I’ve been trying to reach the costumer support and they didn’t answer. My order has two days under review and I have no idea when my product will arrive.

Monochrome

NI's staff doesn't work on weekends, which may result in a delay in response. As inconvenient as it is, I would wait a few more days. I'm sure you'll get a reply soon enough.

If you provide your ticket ID, then maybe @Jeremy_NI or @Rich_NI can escalate your ticket further, should you not hear back from support at all. Just don't open a new one.

Rich_NI

Hi @Franceesko

I have just checked your case and can see it was answered this morning.

@Monochrome thanks for providing the helpful information and making me aware of this post :)

Monochrome

See... Miracles do happen sometimes 😄

@Rich_NI Hah, no problem :)

Monochrome

NI's staff doesn't work on weekends, which may result in a delay in response. As inconvenient as it is, I would wait a few more days. I'm sure you'll get a reply soon enough.

If you provide your ticket ID, then maybe @Jeremy_NI or @Rich_NI can escalate your ticket further, should you not hear back from support at all. Just don't open a new one.

Rich_NI

Hi @Franceesko

I have just checked your case and can see it was answered this morning.

@Monochrome thanks for providing the helpful information and making me aware of this post :)

Monochrome

See... Miracles do happen sometimes 😄

@Rich_NI Hah, no problem :)

Franceesko

Thank you @Monochrome & @Rich_NI for your helping. I’ve received the confirmation thanks again :)