M32 Octave up button doesn't work

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Dzod
Dzod Member Posts: 3 Newcomer
edited October 2024 in Komplete Kontrol

Has anyone had trouble with the octave buttons?

My octave down button works and is lit up. My octave up button is dim and doesn't work at all. Any ideas what is happening? I've tried reinstalling komplete control but makes no difference. All other knobs work.

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Best Answer

  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 2,992 admin
    Answer ✓

    Update on behalf of the OP:

    The device is defective and needs to be sent to a repair center.

Answers

  • JesterMgee
    JesterMgee Member Posts: 3,378 Expert

    Are you using/testing the standalone Komplete Kontrol or within a DAW (or doesn't matter, it's the same everywhere)?

  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 2,992 admin

    Perhaps something for our hardware team to have a look at. I've escalated your support ticket and we'll get back to you soon.

  • Dzod
    Dzod Member Posts: 3 Newcomer

    Ticket number #3903665

  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 2,992 admin
    Answer ✓

    Update on behalf of the OP:

    The device is defective and needs to be sent to a repair center.

  • Dzod
    Dzod Member Posts: 3 Newcomer

    Was collected by UPS on 9th May. Please let me know when you receive it.

  • Promitheas
    Promitheas Member Posts: 1 Newcomer

    Just had the exact same issue. What should I do? Did you fix it?

  • jeremys
    jeremys Member Posts: 11 Newcomer

    I'd like to know as well, mine isn't working either

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin

    @jeremys Please get in touch with our support: https://bit.ly/NI_support_Kontrol

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