Update from Traktor 2 Scratch duo

Barax
Barax Member Posts: 2 Newcomer
in Traktor Software & Hardware

Hello all , i own Traktor 2 scratch duo and i bought Traktor 3 Pro update but i dont get the update option in Native Access . What can i do to update it.


Tia

Answers

  • LostInFoundation
    LostInFoundation Member Posts: 4,374 Expert

    Do you even see Traktor 3 in NA? Being them 2 different programs, it shouldn’t appear as an update to T2 scratch, but as a separated install. The “update” in the site is in facts an “upgrade”

  • Barax
    Barax Member Posts: 2 Newcomer
    traktor update.png

    This is the note im getting for the update purchase. The only i can think is that i bought traktor duo and didnt registered? but i got it on laptop for 10years or more so i am not sure

  • lord-carlos
    lord-carlos Member Posts: 3,301 Expert

    It probably needs to be registered on the NI account you are trying to purchase the upgrade from.

  • LostInFoundation
    LostInFoundation Member Posts: 4,374 Expert
    edited April 2023

    Is the note in Native Access or in NI shop (have you already purchased it?)?

    Because in your first post you said in NA, but now you are say “for the update purchase”

    I ask cause someone from NI said in the last days the site personal price calculation has some quirks and don’t always show the right path (a guy was eligible for an upgrade but the site stated he was not, but they said it was a site’s fault)

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