server communication error connection closed.

steve yates
steve yates Member Posts: 2 Newcomer

I'm new to this program and I'm trying to activate the product online but that is what I get.

Any help?

Answers

  • LostInFoundation
    LostInFoundation Member Posts: 3,747 Expert

    Are you still trying to install Native Access or to activate instruments INSIDE of it?

  • steve yates
    steve yates Member Posts: 2 Newcomer

    I haven’t dived into the program, it just said to register it before you use it.

    should I just disregard this?

    I would like to be able to get updates

  • LostInFoundation
    LostInFoundation Member Posts: 3,747 Expert
    edited April 20

    You CAN’T disregard NA (unluckily). It’s the only way to access your NI products.

    You shouldn’t have to register it (even because NI registration are made INSIDE of it. You should just have to put your account in it and enter.

    But I warn you that in these days NA has A LOT of troubles.

  • Rich_NI
    Rich_NI Customer Care Posts: 173 mod

    Hi @steve yates

    Could you please send us a screenshot of the error message you are experiencing? This would be very helpful in troubleshooting your issue.

    For instructions on creating a screenshot, please check this information:

    Mac: https://support.apple.com/en-us/HT201361

    PC: http://windows.microsoft.com/en-us/windows/use-snipping-tool-capture-screen-shots#1TC=windows-8

    Thanks in advance.

  • Deso1992
    Deso1992 Member Posts: 1 Newcomer

    I need help trying to sign in to service center and it’s giving me server communication error connection closed, I still have fire wall off I downloaded installer, I have traktor downloaded, I’m on windows 7 laptop

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