server communication error connection closed.

steve yates

I'm new to this program and I'm trying to activate the product online but that is what I get.

Any help?

LostInFoundation

Are you still trying to install Native Access or to activate instruments INSIDE of it?

steve yates

I haven’t dived into the program, it just said to register it before you use it.

should I just disregard this?

I would like to be able to get updates

LostInFoundation

You CAN’T disregard NA (unluckily). It’s the only way to access your NI products.

You shouldn’t have to register it (even because NI registration are made INSIDE of it. You should just have to put your account in it and enter.

But I warn you that in these days NA has A LOT of troubles.

Rich_NI

Hi @steve yates

Could you please send us a screenshot of the error message you are experiencing? This would be very helpful in troubleshooting your issue.

For instructions on creating a screenshot, please check this information:

Mac: https://support.apple.com/en-us/HT201361

PC: http://windows.microsoft.com/en-us/windows/use-snipping-tool-capture-screen-shots#1TC=windows-8

Thanks in advance.