server communication error connection closed.

steve yates
steve yates Member Posts: 2 Newcomer
edited October 22 in Native Access

I'm new to this program and I'm trying to activate the product online but that is what I get.

Any help?

Best Answer

Answers

  • LostInFoundation
    LostInFoundation Member Posts: 4,477 Expert

    Are you still trying to install Native Access or to activate instruments INSIDE of it?

  • steve yates
    steve yates Member Posts: 2 Newcomer

    I haven’t dived into the program, it just said to register it before you use it.

    should I just disregard this?

    I would like to be able to get updates

  • LostInFoundation
    LostInFoundation Member Posts: 4,477 Expert
    edited April 2023

    You CAN’T disregard NA (unluckily). It’s the only way to access your NI products.

    You shouldn’t have to register it (even because NI registration are made INSIDE of it. You should just have to put your account in it and enter.

    But I warn you that in these days NA has A LOT of troubles.

  • Rich_NI
    Rich_NI Customer Care Posts: 173 mod

    Hi @steve yates

    Could you please send us a screenshot of the error message you are experiencing? This would be very helpful in troubleshooting your issue.

    For instructions on creating a screenshot, please check this information:

    Mac: https://support.apple.com/en-us/HT201361

    PC: http://windows.microsoft.com/en-us/windows/use-snipping-tool-capture-screen-shots#1TC=windows-8

    Thanks in advance.

  • Deso1992
    Deso1992 Member Posts: 1 Newcomer

    I need help trying to sign in to service center and it’s giving me server communication error connection closed, I still have fire wall off I downloaded installer, I have traktor downloaded, I’m on windows 7 laptop

  • Laura Martínez
    Laura Martínez Member Posts: 1 Newcomer

    Hello, I’m having having the “server communication error: connection closed” message. I haven’t been able to get into my account to put on the serial code

  • CJYURKIN
    CJYURKIN Member Posts: 1 Newcomer

    I'm having the same issue with service center (connection closed). Plus, Native Access doesn't show my updates for my Maschine 1, the Academic/Learning edition.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod
    Answer ✓

    @CJYURKIN Service Center was discontinued a few years ago now. For issues with Native Access, please get in touch with our installation specialists here: https://bit.ly/NI_support_NA

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