upgrade problem

Kalim

hello, I am the owner of several versions of Komplete KOMPLETE SELECTION for MASCHINE 2

KOMPLETE 11 SELECT for MASCHINE

KOMPLETE 11 ULTIMATE Upgrade KSelect

when, after logging in to the store's website, I want to do an upgrade, the proposed price is 399 euros, if only SELECT was found, what should I do to make the system detect the ultimate? and that the price for the upgrade would drop by 200 euros

"This update only works for users of KOMPLETE 2-13.

You won't be able to install and activate this version unless you own one of the required products listed above!" question what can I do best regards

LostInFoundation

So…that is the problem. To have an update to 14 standard you must have a previous standard version. Otherwise it is considered an upgrade from your select version.

NI doesn’t take in account you already own a “bigger” version. AKA even if you want a “smaller” version just because you are interested to some products, they don’t take it in consideration. Which is not correct, if you ask me. But they make the rules