Unable to log in to Native Instrument to install my purchase

Mike du
Mike du Member Posts: 2 Newcomer
in Native Access

Hello,

I am unable to log in to NI to install my purchase. I use a windows 10 PC. Can you kindly assist me?

Best Answer

  • LostInFoundation
    LostInFoundation Member Posts: 1,814 Expert
    edited April 15 Answer ✓

    This probably has something to do with the NTK Daemon which seems to give many problems lately. Check if it is up and running in your computer

Answers

  • Mike du
    Mike du Member Posts: 2 Newcomer

    Error message; unable to login please restart your computer and try again. if the problem persists contact support

  • LostInFoundation
    LostInFoundation Member Posts: 1,814 Expert
    edited April 15 Answer ✓

    This probably has something to do with the NTK Daemon which seems to give many problems lately. Check if it is up and running in your computer

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 5,360 mod

    This issue is usually caused by one of the following products interfering with Native Access’ connection to our servers:

    VPN / Proxy

    Network Security software / harsh settings

    Antivirus software

    Please restart your computer and temporarily disable any such software. You should then be able to login without issue.

  • jkez
    jkez Member Posts: 3 Newcomer
    edited April 18
    https://community.native-instruments.com/discussion/comment/65192#Comment_65192

    Thanks Jeremy.

    I finally resolved my issues with not logging in. Im on windows 11. The problem was that NTK Daemon somehow got flagged by the Windows Firewall and in/out connections couldnt go through. I didnt find anything at first because I was searching for Native Access, then I accidentally fount ntkdaemon entries.

    Its in the Advanced firewall settings, where the inbount/outbound rules get set. Just need to allow the connections to go through and restart the system. All working now.


    Best Regards

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