Service center can not be found error when trying to access library from a new Macbook

jaymayhew

HI there,

I guess this is the same problem others are going through. Purchased Logic, Komplete 9 and Maschine MK3, and time machined those contents onto new Macbook M1 14".

Trying to access library, and tells me to either "Demo, Buy, or Activate" - When I click "Activate" - "service center can not be found. Please run the product installer again to install Service Center."

I just want my library which I have on 3 different hard drives and 2 SSD drives. Need to access it, please help,

Thanks, Jay

Blindeddie

Have you run Native access to see the status of the installs?

Reinstalling a KOMPLETE Bundle Without Re-Downloading KONTAKT Libraries – Native Instruments (native-instruments.com)

Installing Native Instruments Products on a New Computer – Native Instruments (native-instruments.com)

Installing Native Instruments Products After Reinstalling the Operating System – Native Instruments (native-instruments.com)

Jeremy_NI

Hey @jaymayhew It looks like it's not a Native Access issue in this case, your Komplete 9 is probably registered to an other NI account of yours, with a different email. I see you're in contact with ous specialists, they will probably find a solution.

jaymayhew

Hi Thank you for your comments.

@Blindeddie I will check out the articles you've listed. With regards to Native Access the status is "demo" for most, "repair" for a few and "full version" for very little.

Thanks again

Jay

Blindeddie

If you check your Products & Serials in your Account on the NI website, if things are showing up as "Demo" and do not show on that page, then that is the issue. Looks like NI support is aware of your issue, so best to see what they have to say! Good Luck!!!

zuvuya0420

Saw this . same problem. tried lots of things.

BluePaw

Same problem here... really annoying. Folks of NI... please...

Jeremy_NI

@zuvuya0420 @BluePaw Please note that this thread is from February 2022. If you have products in demo at the present time, there can be several reasons.

1. My Products Are Showing As DEMO in Native Access
2. GUITAR RIG 5, KONTAKT and SUPER 8 R2 Open as Demo Versions on Apple Silicon / M-Systems
3. More recently: Only Kontakt 7 Player / Reaktor 6 Player shows up in Native Access

BluePaw

It looks as if it works now. However, this leaves me with an uneasy feeling. Apart from the fact that I spent and wasted a lot of time to solve this issue, please allow me this question: How can it be that with such expensive software it is necessary to "tinker around" and revert to older versions of Native Access? There is version 3.5 out now and NI STILL did not manage to solve this problem... seriously? And now... even iZotone is also your supervision as well... OMG... how will that be in the future? However, I'm only referring to the authorization issues and native access though. The products are actually outstanding...but they become useless in forced demo mode...

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However, this leaves me with a feeling of insecurity. How is it that with such expensive software it is necessary to "tinker around" and revert to older versions of Native Access?

BluePaw

Oh... I see. Now "Jeremy" is quiet. No answer? Why? Is it possible that there is NO answer at all? Is it possible that NI, despite the ingenious products, fails because of its own "protection mechanism"? What a tragedy! Super products but a catastrophic "authorization procedure". What should I tell my employees in the Philippines? Should I tell them: Sorry, the official version doesn't work. Buy yourself a crack at the market downtown. Or what?

Jeremy_NI

Hey @BluePaw

Which problem exactly are you referring to?

Regarding GUITAR RIG 5, KONTAKT and SUPER 8 R2 Open as Demo Versions on Apple Silicon / M-Systems as it seems you didn't read the article fully.

The affected products have been discontinued and not been updated for a long time and therefore still require Rosetta2. (Kontakt 5 was discontinued in 2019, Guitar Rig 5 in 2020 and Super 8 R2 in 2022)

With Native Access version 3.3.0, the NTKDaemon service is running natively on Apple Silicon / M-Systems. As a result, the applications deem the activation invalid.

Also please note that this issue only happens if you are trying to use these discontinued products on current operating systems that they are not officially supported on.

Regarding  Only Kontakt 7 Player / Reaktor 6 Player shows up in Native Access

The cause of this issue got identified and the fix will most likely be implemented with the next Native Access update.

Now about my "silence" I am also a human being than needs some rest in the day. I can't be on the forum 24 hours 7. You also have to keep in mind we may have different time zones and even though we do help users on the forum, it's not a substitute for support. You are always welcome to contact our support agents here: https://support.native-instruments.com/hc/en-us