Massive stuck on initializing

marcopmp · 2023-04-03T19:23:02+00:00

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Hi all !

Today i downloaded demo versione from native site, I installed it, but when i launch the program it remain in status "initializing" and doesn't work

What can I try ?

My system is with "Windows 11 Enterprise", intel i9 6 cores 12 logical processor, 16 GB memory

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Accepted answers

williameggleston

For me, I "fixed" this problem by uninstalling Massive, the reinstalling it in the default hard-drive/folders that the installer suggests.

Originally, I had specified a different hard-drive/folder for the installation (which should be fine), so maybe it didn't like that.

@marcopmp - hopefully this helps...

All comments

marcopmp

I'd say it's official: massive DOES NOT work with windows 11 !

I tried to install Massive, after downloading it with the link from the site, on my brand new just bought Microsoft Surface Pro 9, and it doesn't work: after launching it, the initial splashscreen written "initializing" remains and it doesn't go on.

Does Native Instrument think they're doing something or is that okay?

PayneSculptures

Were you ever able to find a solution @marcopmp ? I am having the EXACT same issues as you. Tried installing on two different Windows 10 PCs freezes on initializing, will not allow me to change any settings or drivers. I also use Realtek btw for my Audio device. No Audio Interface used. Trying standalone version of Massive on both so no DAW to complicate things. Both freeze and eat all of the memory. There is clearly a memory leak in this version of Massive with Windows 10. It's a nightmare. I guess I'm not going to buy the product during the summer sale if the demo cannot run on two seperate different Windows 10 PCs

marcopmp

https://community.native-instruments.com/discussion/comment/77021#Comment_77021

no, any solution yet ...

i'm waiting for NAtive support.....

Jeremy_NI

@marcopmp We tried to install the demo on various Windows 11 systems without a problem, it is working, not sure why it does happen to you. I created a ticket and contacted you by email. My colleagues will check your case.

On a side note, even though I help on the forum, this is not a substitute for support. There is a dedicated section, you can access it on the top of the page.

ProducerN1

I Have the Same problem status "initializing" and doesn't work on win 10

Jeremy_NI

@ProducerN1 And you went through ALL the steps here? My NI Software Crashes at Startup (Windows)

marcopmp

https://community.native-instruments.com/discussion/comment/85857#Comment_85857

I went through ALL the steps, but nothing changed ....

Jeremy_NI

@marcopmp I contacted you by email on June 15th, but you never replied, didn't you receive my email?

marcopmp

https://community.native-instruments.com/discussion/comment/88314#Comment_88314

sorry, no mail ... not even in spam

Jeremy_NI

@marcopmp I've sent it once again, please check your inbox and let me know if you got it ASAP.

marcopmp

https://community.native-instruments.com/discussion/comment/88446#Comment_88446

I have the email notifying me of your response on the community, but NOT the one you sent me, not even in spam....

Jeremy_NI

I made several attempts again, also reached out to the teams responsible for our systems. You should have received these messages, check with your email inbox, settings, spam, etc...or send me an alternative email address by direct message. I've removed your image, you shouldn't be sharing email addresses and private data on a public forum.

jhadingham

has anyone fixed this issue as mine has worked fine then all of a sudden iv had this error come up .tried all sorts and nothing works. im sure this happened when i added a few diff folders with presets.. before it was working untill then.i loaded it back up to the same issue people are having on this site...hope this helps narrow the issue down.iv installed older versions of massive,cleared directories,took out all folders with the presets.added asio again.install intel pci communication engine again.re installed pretty much everything again. still no luck

Mistr

I had exactly the same issue. Massive got stuck on "initializing" when run in standalone mode. No preset was able to load. It crashed the whole Cubase 12, when loaded as VST.

Plain uninstall and reinstall process did not help. So I tried to delete the Massive settings in Windows Register. It worked (without re-installation needed).

Solution for me:

Delete the whole folder [HKEY_CURRENT_USER\SOFTWARE\Native Instruments\Massive].

Run Massive again. Massive asks for default driver. Choose one that works. Massive creates whole settings in registry again.

Note: The rootcause might have been Flex ASIO drivers, which were removed as default driver (but this is only an assumption).

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