Issue with Komplete 14 and registration
Sorry not sure if these forums are just user based or if any support comes in here at all? I'm really hoping the latter as in a bit of a bind at the moment.
Last night I purchased Komplete 14 Collector's Edition from a music store online and got the license code sent to me this morning.
I downloaded Native Access and placed the serial number in it and everything went well with me being able to download instruments and what not.
I then noticed a weird email address in the application which isn't mine. I bought the computer from someone and they said they had completely wiped the drive so it was ready for me to go again.
I'm guessing that wasn't so as there were lots of preference files for different instruments and what not in the system files (only found them after I noticed the weird email address).
I got in touch with them and they were apologetic and told me they'd used some throwaway email service to register on the computer as they were just trying things out.
Unfortunately I've found out that the email service they used is one whereby anyone who guesses the name of the email (the part before the @) will be able to view the emails!
I went into the email service and found 4 emails that should have gone to me when I placed the serial number into Native Access!
They gave me the password for the Native Instruments website login and I've gone ahead and changed it but the only problem is that because this is a throwaway email address that anyone could potentially find then anyone could potentially reset the password at will!!
To that end I thought I'd just be able to change the email and password of that account (it is showing all the license codes in it) and that would be that.
Nope!! I changed the email and password and logged out and in again and all the license codes were gone!!
It seems that if you change your email on an account anything that was in there disappears! Not very clever if you ask me!
Luckily logging in and changing the email back to the throwaway email address has brought all the licenses back again however I don't want my software licensed to some random email address and want it licensed to mine.
I tried going to the transfer license section to see if I could use that to de-register the software and then use that on my own actual email address but when I go to the screen with all the license numbers on it they all say Not Transferable.
I've no idea why though I do see mentioned on the NI site in various places if the software is a demo or not for resale item then that will happen though this definitely isn't either of those as I paid near full price for it from a reputable music store.
I've sent an email to NI support asking for help with this but just wondering if anyone had any ideas as they haven't gotten back to me yet and I really needed to get everything installed this weekend if I could.
This has become a right mess from the very beginning due to the (I'm guessing) preference files being left on the computer and automatically logging me into an account that I didn't know about :-(
Therefore if any support staff do monitor these forums then please could they help me with this as soon as possible as I really don't know what to do and don't want just anybody potentially able to find out all the serial numbers to the software!
Thanks for any help anyone can give with this matter.
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