Native Access: error while unzipping installer

vanceen
vanceen Member Posts: 2 Member

Native Access tell's me there's an update to Kontakt 7. When I run the installer, it downloads, starts installing, then fails with a message:

Installing Kontakt 7 failed: Error while unzipping installer

There is no .zip file in the install directory, so I suppose the installer deleted it.

What to do? I can't find any way to send NI a request for support.

Best Answer

  • vanceen
    vanceen Member Posts: 2 Member
    Answer ✓

    Thanks for your quick reply.

    In the dowload location, I only found the Kontakt 7.exe file and the Documentation folder.

    I uninstalled Kontakt 7 and re-installed it using Native Acces. That worked.

Answers

  • Vagus
    Vagus Member Posts: 393 Pro

    Check your settings to see where the download location is, and the ISO / Install file will be there- you can run it manually - it will not be a zip file, though.

    At present, there's an issue with Windows Defender, if you're on PC, that's flaging some install files as malicious - which NI are working on.

  • vanceen
    vanceen Member Posts: 2 Member
    Answer ✓

    Thanks for your quick reply.

    In the dowload location, I only found the Kontakt 7.exe file and the Documentation folder.

    I uninstalled Kontakt 7 and re-installed it using Native Acces. That worked.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,914 mod

    @vanceen We do have a support section where you can find typeforms to contact our specialists depending on the kind of issue you are having: https://support.native-instruments.com/hc/en-us

    How to Contact NI Support

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