Hard drive failure resulting in new install - Native Access returning “Problem with installer” error

Tim_T
Tim_T Member Posts: 4 Newcomer
edited March 30 in Native Access

I need help from some kind person.

Komplete 12 Ultimate

Hard drive has failed. Must re-install all software and libraries. Please help me with the proper procedure for doing this.

In Native Access I have specified the new location for “content.” All other file paths left default. I have selected “Reinstall” for each library and 52 items get queued up - but the process halts with error, “There is a problem with Native Access installer. Please re-start and if that doesn’t help, restart your computer.”

MacOS X Monterey, iMac with 64 gb ram

Thanks for any and all assistance.

Tim

Best Answers

Answers

  • Tim_T
    Tim_T Member Posts: 4 Newcomer

    Here's the error message:

    Screen Shot 2023-03-30 at 7.42.54 AM.png

    I have completed the Full Disk Access instructions and rebooted.

    Any help appreciated.

  • Tim_T
    Tim_T Member Posts: 4 Newcomer

    The hard drive that failed contained the content for all the plugins. All the plugins are installed, but the content is what I need to install now on an external drive. The location pointers, when I select “reinstall” all point to the old non-existent hard drive/path. Downloading the content is what is failing.

    Any help appreciated.

    Tim

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 7,700 mod
    edited April 4 Answer ✓

    @Tim_T It's a tricky issue, I'm creating a ticket for you. My Native Access specialists colleagues will have to look into it and will get back to you.

    In the meantime, you can try and use Native Access 1: How to Downgrade Native Access 2 to Native Access 1

  • Tim_T
    Tim_T Member Posts: 4 Newcomer
    Answer ✓
    https://community.native-instruments.com/discussion/comment/61873#Comment_61873

    Thank you, Jeremy! I figured it all out. It was operator error on my part. I have my libraries and am back in business! Hooray!

    Best,


    Tim

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 7,700 mod

    Ok Tim, thanks for the update, ticket cancelled, happy you can enjoy your products now!

  • AlexTimothy
    AlexTimothy Member Posts: 1 Newcomer

    What steps have you taken to troubleshoot the error message you received during the re-installation process of your Komplete 12 Ultimate software and libraries? Have you tried restarting your computer and Native Access installer as suggested?

Back To Top

Categories