Hard drive failure resulting in new install - Native Access returning “Problem with installer” error

I need help from some kind person.
Komplete 12 Ultimate
Hard drive has failed. Must re-install all software and libraries. Please help me with the proper procedure for doing this.
In Native Access I have specified the new location for “content.” All other file paths left default. I have selected “Reinstall” for each library and 52 items get queued up - but the process halts with error, “There is a problem with Native Access installer. Please re-start and if that doesn’t help, restart your computer.”
MacOS X Monterey, iMac with 64 gb ram
Thanks for any and all assistance.
Tim
Best Answers
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@Tim_T It's a tricky issue, I'm creating a ticket for you. My Native Access specialists colleagues will have to look into it and will get back to you.
In the meantime, you can try and use Native Access 1: How to Downgrade Native Access 2 to Native Access 1
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Thank you, Jeremy! I figured it all out. It was operator error on my part. I have my libraries and am back in business! Hooray!
Best,
Tim
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Answers
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Here's the error message:
I have completed the Full Disk Access instructions and rebooted.
Any help appreciated.
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The hard drive that failed contained the content for all the plugins. All the plugins are installed, but the content is what I need to install now on an external drive. The location pointers, when I select “reinstall” all point to the old non-existent hard drive/path. Downloading the content is what is failing.
Any help appreciated.
Tim
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@Tim_T It's a tricky issue, I'm creating a ticket for you. My Native Access specialists colleagues will have to look into it and will get back to you.
In the meantime, you can try and use Native Access 1: How to Downgrade Native Access 2 to Native Access 1
0 -
Thank you, Jeremy! I figured it all out. It was operator error on my part. I have my libraries and am back in business! Hooray!
Best,
Tim
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Ok Tim, thanks for the update, ticket cancelled, happy you can enjoy your products now!
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What steps have you taken to troubleshoot the error message you received during the re-installation process of your Komplete 12 Ultimate software and libraries? Have you tried restarting your computer and Native Access installer as suggested?
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