Hey Everyone! I am new to the community and just purchased a Maschine MK3 used from Guitar Center yesterday. When trying to register the serial number, it says it’s already in use. I submitted a ticket providing pictures of the unit, serial number, and the receipt from Guitar center asking Native to merge the device over to my account.
With collective user experience, how does this process usually go? I have 45 days to return the device. Does Native usually merge the device to your account? Will this process allow me to access to the software? Has anyone been unsuccessful in this process? In general how quickly will Native Instruments get back to you?
Thanks in advance to the community! I’m excited to become part of it, and hope that Native can work this out for me.