How do I open a support ticket or talk to someone? All my products are in demo in Native Access

Versa
Versa Member Posts: 1 Newcomer
edited October 2024 in Native Access

I accidentally deleted all my NI files and libraries trying to change the location folder to my external hard drive. Native access won’t let me reinstall and everything has demo next to it..

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  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,187 mod
    Answer ✓

    Hey @Versa

    Maybe you can check this first? My Products Are Showing As DEMO in Native Access

    If that's not working, then there is a deidcated support section, you can see it on the top of this very page:

    Screenshot 2023-03-10 at 16.36.00.png

    Since it seems to be a Native Access / installation issue, here's a direct link to our installation specialists: http://bit.ly/NIsupport_install

  • conan55
    conan55 Member Posts: 6 Newcomer

    support here stinks

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,187 mod

    @conan55 This is what you wrote in your request:  

    Installation did not ask for location of files

    You ate up most of my hardrive during install

    Please understand that it's not much information to work with. I saw another request about Orchestra library, so I moved your ticket to our authorization and Installation support. My colleagues will get back to you.

  • Steven Mitchinson
    Steven Mitchinson Member Posts: 3 Newcomer

    Hi there,
    I'm really sorry to bother you again but it seems that the problem I had with Native Access 2 is still occurring.
    Whenever I start the program it seems to take a long time to scan my installed plugins and all the while the screen just flickers. 
    I've tried uninstalling and reinstalling as you suggested and I know I messaged that the problem was solved, but it has not been solved. I could just put up with it because it doesn't affect how my installed plugins behave, however it is very frustrating and annoying to look at. 
    I've tried to look for an answer online but I can't find any. Perhaps you have had similar requests from other users. I'm sorry but I don't know how to capture my screen so I could send you a video of it happening.
    I hope you can message me soon with an answer.
    Kind regards
    Steven Mitchinson

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,187 mod
    https://community.native-instruments.com/discussion/comment/157108#Comment_157108

    If you still have this issue, please get in touch with our support here: http://bit.ly/NIsupport_install

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