Cashback

roudee

Hi

Have you got your cashback for buying NI hardware? I have bought KK S61 MK2 3 months ago and still no refund. Is there a specific time period more than 3 months?

Jeremy_NI

Hey all, there was a little delay and the payment should occur in the coming days. Will keep an eye on it and update the post when it's happening. In case you want more information you can contact my colleagues here: https://bit.ly/NISupport_OP

Blindeddie

Never heard of Cash Back, are you talking about a "Voucher" towards the purchase of another NI Product?

Monochrome

I think the OP meant that recent Cyber Season cashback offer:

http://web.archive.org/web/20221127144923/https://www.native-instruments.com/en/specials/cyber-season-2022/

It did state in the ToC that "the redemption of the cashback can take up to 90 (ninety) days following receipt of the claim".

Gee_Flat

https://community.native-instruments.com/discussion/comment/57097#Comment_57097

So then refund = rebate ? 😀

roudee

Yes, I meant that recent Cyber Season cashback offer. I have sent a message to NI support, but no respond. I was curious if anyone got cashback, becouse i am waiting more than 90 days and no cashback :(

roudee

sorted out, thank You for help :)

Jeremy_NI

Yes, it seems that the last batch of cashback requests were processed and everyone that hadn't the money transferred yet will have it transferred on Monday.

firstfrontier

https://community.native-instruments.com/discussion/comment/57452#Comment_57452

Well this seems to have been proven false.I claimed cashback on a Komplete Kontrol item back on December 8th, 2022 and have yet to receive the cashback. Please could you advise as to why this has taken so long and, more importantly, when I can expect the money back please?

Jeremy_NI

@firstfrontier The last batch of cashbacks have been sent on Monday, it could take a couple of days to get to your account. If you have nothing by the end of the week, please contact my colleagues through this typeform: https://bit.ly/NISupport_OP

FlexDaDestroyer

https://community.native-instruments.com/discussion/comment/58412#Comment_58412

I have buyed the maschine mk3 at january the Sixt. Are this cashback send with the lass batch of cashback, or will it arrive the next month?

Jeremy_NI

@FlexDaDestroyer You're probably in the last batch and should get your money this week but I'll ask for confirmation on that.

Jeremy_NI

@FlexDaDestroyer I got some feedback and it will also be of interest for other users that did not get their money yet. There was a little delay and the payment should occur in the coming days. Will keep an eye on it and update the post when it's happening. So you should get your money soon.

Jeremy_NI

Hey all, there was a little delay and the payment should occur in the coming days. Will keep an eye on it and update the post when it's happening. In case you want more information you can contact my colleagues here: https://bit.ly/NISupport_OP

iSiXiSi

So my 90 days was up on the 17th of this month - it's the 28th today and still nothing. Anyone else?

Jeremy_NI

@iSiXiSi It looks like there was an issue with some of your bank information but was resolved. You should get the money today, maybe add a couple of extra days for the bank to process the transaction.

iSiXiSi

Ah, great, thanks for that.