How Does A Customer Get Help With NI
Hello. I have a problem with a purchase I made. I need to speak with someone in customer support or tech support.
There is no telephone number to call. There is no chat help. There is a Help Wizard, which was unable to assist with my problem.
How does one access help at NI?
same here, unable to get any assistance, not a great way to get into the NI environement to be honest0
There is a Live Chat. I used it several times and it worked fine. Or you may open a Ticket for support.
I am having trouble reaching anyone from customer support, as well. I called the standard number (866-556-6487) and it says to call Customer Support number (323-870-8217), however, that just has static and then hangs up. Called standard number back and pressed "0" for operator, then the original recording comes on again. Never puts you through to anyone.
I recently sold my MIKRO MKIII and I'm trying to transfer my license for the hardware (MASCHINE MIKRO MK3 HW) to the purchaser. The website is not working for the transfer, keeps saying there was an issue, and the chat function isn't up on the site.
Who can help me?0
@soulpumpkin We don't offer phone support anymore, it has been like this for a while. There is a dedicated support section on our website, you can find a link to it on the top of this very page. Here is a direct link, please submit your request here: https://bit.ly/NIsupport_RA0
Thank you. That's where I was trying all the mentioned options.
I selected your direct link and went through the same process again, however this time it worked. Maybe the system just had an issue yesterday. The transfer request went through this time.
Thank you for your help.0
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