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How Does A Customer Get Help With NI

JamPro
JamPro Member Posts: 12 Sine
edited February 2022 in Native Access

Hello. I have a problem with a purchase I made. I need to speak with someone in customer support or tech support.

There is no telephone number to call. There is no chat help. There is a Help Wizard, which was unable to assist with my problem.

How does one access help at NI?

Thanks.

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Comments

  • Novatorr
    Novatorr Member Posts: 2 Noise

    same here, unable to get any assistance, not a great way to get into the NI environement to be honest

  • Kubrak
    Kubrak Member Posts: 1,656 Pulse

    There is a Live Chat. I used it several times and it worked fine. Or you may open a Ticket for support.

    https://support.native-instruments.com/hc/en-us/articles/360005496978-Live-Chat-Support-for-Account-and-Order-Support-Topics

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 4,435 mod
    edited February 2022

    @JamPro I see that you finally managed to contact our support agents. They replied on friday evening. @Novatorr I see that you also managed to contact our agents and that you're in contact since Friday evening/Saturday. Thanks for your patience. Our chat is not open on weekends but it's live now.

  • soulpumpkin
    soulpumpkin Member Posts: 2 Noise

    I am having trouble reaching anyone from customer support, as well. I called the standard number (866-556-6487) and it says to call Customer Support number (323-870-8217), however, that just has static and then hangs up. Called standard number back and pressed "0" for operator, then the original recording comes on again. Never puts you through to anyone.

    I recently sold my MIKRO MKIII and I'm trying to transfer my license for the hardware (MASCHINE MIKRO MK3 HW) to the purchaser. The website is not working for the transfer, keeps saying there was an issue, and the chat function isn't up on the site.

    Who can help me?

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 4,435 mod

    @soulpumpkin We don't offer phone support anymore, it has been like this for a while. There is a dedicated support section on our website, you can find a link to it on the top of this very page. Here is a direct link, please submit your request here: https://bit.ly/NIsupport_RA

  • soulpumpkin
    soulpumpkin Member Posts: 2 Noise

    Thank you. That's where I was trying all the mentioned options.

    I selected your direct link and went through the same process again, however this time it worked. Maybe the system just had an issue yesterday. The transfer request went through this time.

    Thank you for your help.

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