Izotope login and account access not working
I made a purchase today via the Native Instruments website for a Izotope product, RX 10. Infact, Native Instruments sells MANY Izotope products on their website.
When you make an Izotope purchase from NI, you get a few emails from NI. You get your order confirmation and you get your Izotope product serial number. You are then directed to the Izotope website to setup an account with Izotope and to download your product using the serial number provided by NI, using Izotopes Product Portal software.
Well guess what? The Izotope website is broken. It won't let you login if you already have an existing Izotope user/pass login and it won't let you register to create a new one! What else? The Izotope Product Portal software (that NI tells you to go use to get your new shiny fancy software) doesn't work either because it has to access the same database of user accounts as the website! You can not login to Izotope at all to download your software. Can't login or create a new user on their website and the Product Portal won't connect (you can't login using it either). So you are stuck in the most frustrating situation of having paid A LOT of money to trust a company to provide you with what you paid for but you don't get it. You don't get anything. You don't get any answer back either. I've tried everything, resetting password, tried registering a new user, and sending a lengthy support email, NOTHING WORKS!
After this happened to me, I googled it and guess what? This has happened many times before over many MONTHS with Izotope. Really? You STILL can't fix it?
Two separate companies with thousands of people working at them, generating millions of dollars but you can't manage a simple user account management database, online system? There are FREE plugins and instruments with better online account access systems that actually WORK!
WHAT THE HECK IS GOING ON WITH NATIVE INSTRUMENTS AND IZOTOPE!??!
I am so pissed that this happened and that I have to work through a giant issue on their end to simply get what should be super easy. And that is the best case scenario! I hope I actually get it!!! I still don't know if I will ....
Native Instruments, some advice: TAKE DOWN ALL THE IZOTOPE PRODUCTS FROM YOUR WEBSITE IF PEOPLE CANT ACTUALLY DOWNLOAD THEM!
You will take my money and then not provide a product! Shame. Shame on you. And I thought NI was a reputable company. Izotope is NOT the only one looking really bad here.
In this industry of online accounts and downloads being common place, this FAILURE is pathetic AND 100% preventable.
Provide a solution before you piss off more people!
Give me my software!!!!
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