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Cannot save a specific project

WarriorLite
WarriorLite Member Posts: 41 Sine

Happened unexpectedly, only to one project so far. I tried on M+ but was returning the error. Still loads but does not save. So I tried opening and saving on windows laptop, to the same result.

Looks like it is corrupt.

What is the surest way to recover the work?

My idea is to save the 8 groups, scenes do not matter, and check the settings (which ones?).

Has anyone done this type of recovery before?

Best Answer

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 4,459 mod
    Answer ✓

    Oh I see you already submitted a request to our support. A specialist will get back to you shortly.

Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 4,459 mod

    @WarriorLite Could you share the project so we can check it on our end? You could zip it and upload it here or you can send me a link by direct message if you prefer.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 4,459 mod
    Answer ✓

    Oh I see you already submitted a request to our support. A specialist will get back to you shortly.

  • WarriorLite
    WarriorLite Member Posts: 41 Sine

    Cool, thanks.

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