F1 Kontrol not recognised by pc, solutions?

DonCarlson

Hey, I'm using Kontrol F1 Controller. Since a few days, my pc don't recognise the F1 anymore. When I connect it by USB all buttons light up for a second and the Windows Sounds for accepted USB appearse. The device manager just shows unkonwn device. I tried to reinstall the drivers but that dont't work. Any ideas what to do?

Thanks alot.

Markovicz

Hmm, this issue goes to far to be resolved here, therefore I have now asked the Traktor Tech Support team to get in touch with you. Please keep an eye on your email inbox!

Markovicz

Hi @DonCarlson, first step to recommend would be to follow the steps in this Knowledge Base article:

How to Reinstall the Native Instruments Controller Editor

I hope this helps!

DonCarlson

Thanks for your answer. Unfortunately the article didn't help. I tried the F1 on my laptop too, same problem. I also tried different cables but still it says unknown device.. Is there something else I can try? Thanks again :)

Markovicz

Uh, okay - the test on another computer makes pretty clear that the F1 is defect (I presume you tested another USB cable as well)...

DonCarlson

Yes, I did.. But the buttons light up for a moment after connecting with the usb cable, so I still think it's a connection problem. Kind of weird that it should be defect, cause it didn't get hit or something, just laid on my table.

Markovicz

Hmm, this issue goes to far to be resolved here, therefore I have now asked the Traktor Tech Support team to get in touch with you. Please keep an eye on your email inbox!

fran-medina

Hi @Markovicz, I'm facing same issue.

Tried in another computer and tried with 3 different MIDI cables and it is doing the same:

"When I connect it by USB all buttons light up for a second and the Windows Sounds for accepted USB appears [..]"

Could you please help on this?