Do not qualify for the Ozone 10 advanced crossgrade

Flow77
Flow77 Member Posts: 35 Member
edited February 2023 in Komplete General

hello i want to buy myself a standard 10 ozone uprgade (which was in my standard komplete 14 bundle) but when i'm about to buy i see the message in orange which makes me think that i don't am not entitled to this upgrade & I do not understand why??? I read the article below & on this one I think I can... what scares me a little is that when I go to another upgrade to which I am sure I am entitled, there, I don't have the same message ... can someone help me & also, IS THERE AN EMAIL ADDRESS TO CONTACT A TECHNICAL DEPARTMENT AT NATIVE INSTRUMENT????? https://support.native-instruments.com/hc/en-us/articles/5318182617617-How-Can-I-Upgrade-KOMPLETE-14-s-Ozone-10-Standard-to-Advanced-

Best Answer

  • Matt_NI
    Matt_NI Administrator Posts: 1,079 admin
    Answer ✓

    I looked at your account and you have Komplete 14 which means you do quality for Ozone 10 Advanced Crossgrade. I'm not sure why the message comes up, are you sure you are logged in with the right NI account?

    If you ever have issues like that, the form to contact our team is here: https://bit.ly/n1orders

Answers

  • Matt_NI
    Matt_NI Administrator Posts: 1,079 admin
    Answer ✓

    I looked at your account and you have Komplete 14 which means you do quality for Ozone 10 Advanced Crossgrade. I'm not sure why the message comes up, are you sure you are logged in with the right NI account?

    If you ever have issues like that, the form to contact our team is here: https://bit.ly/n1orders

  • Flow77
    Flow77 Member Posts: 35 Member
    edited February 2023

    Sorry to bother you again but I think there is an error on the site (And I don't want to throw almost three hundred euros in the trash if I'm wrong)...

    indeed on the presentation page of the upgrade it was written that it is an upgrade from standard to go to Standard to go to advance (What I want). But when you arrive in the basket It is mentioned that you must have a komplete 14 ultimate license (while I have komplete 14 standard


  • Matt_NI
    Matt_NI Administrator Posts: 1,079 admin

    @Flow77 The best here is to contact our order team directly, we have limited access to check your account and what is happening on the website. You can email us here: https://bit.ly/n1orders

  • Flow77
    Flow77 Member Posts: 35 Member


    hello, I don't know where your solution assistants are in order to file a ticket on the link you sent me??
    
    (sorry, I'm using the translator & it might not be ideal for understanding...)
    



  • Vocalpoint
    Vocalpoint Member Posts: 669 Pro

    FWIW: This "upgrade" is on for 99USD to March 30 if you have a qualifying product within your iZotope acct.

    However - if this is your first and only entry into the iZotope world - I can see why you are taking this route.

    Cheers

    VP

  • Flow77
    Flow77 Member Posts: 35 Member

    good evening, I would really like to be sure that I am entitled to it because I had ozone 10 standard in my komplete 14 standard bundle & the comment on the native instrument site makes me doubt ... on the other hand, I don't know where you got the information for the 99 USD But, I just checked & it's 274€ at my place?? ((if you have a link, it is welcome


  • Vocalpoint
    Vocalpoint Member Posts: 669 Pro

    My "price" is when I log into my IZoTope acct = $99.00USD. This is due to my Ozone 9 license - but probably more to do with my Ozone 9 Advanced license.

    All I am suggesting is that if you used iZotope any time in the past (NOT part of Komplete or any other package) you should have an actual iZotope acct (www.izotope.com) and there are always loyalty offers going on over there.

    If you have never used an iZoTope product prior to getting Komplete 14 - then ignore the info above. Your only option is to do what you are doing.

    I would be more concerned about why it says "cross grade" rather than "upgrade". Cross grades are almost always tied to ownership of another vendors product - like I am "cross grading" from Logic to Studio One for example.

    In your case - since you already have Ozone 10 Standard - moving to Advanced should be termed an Upgrade - not a crossgrade.

    Then again - the Native Instruments shop can be a challenge at the best of times so one never knows what's going on out there.

    VP

  • Flow77
    Flow77 Member Posts: 35 Member

    thanks a lot for your feedback

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