Kontakt 7 Update Installation Failed

Ruckman65
Ruckman65 Member Posts: 5 Newcomer
in Native Access

Doing updates via the most recent version of Native Access. Guitar Rig 6 update downloaded and updated, Hypha update downloaded and updated, Kontakt 7 update downloaded but installation failed. I restarted my PC but still the installation fails. Any ideas?

Best Answer

  • Ruckman65
    Ruckman65 Member Posts: 5 Newcomer
    Answer ✓

    I uninstalled the latest version of Native Access and downloaded an archived version (1.4, I think).

    I tried the installation of Kontakt7 again with the archived version of Native Access and it worked. So, the issue appears to be with the newer version of Native Access.

    Thank you for your assistance with my issue.

Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 7,823 mod

    @Ruckman65 Have you tried these steps? Fixing Software Update Installation Issues (Windows)

  • Ruckman65
    Ruckman65 Member Posts: 5 Newcomer

    Thank you, Jeremy. I haven't tried that on this occasion. It has worked for me previously but I was reticent to uninstall Kontakt 7. I'll give it a try and see how that goes.

  • Ruckman65
    Ruckman65 Member Posts: 5 Newcomer

    I tried the suggestion of using the NI Uninstall RegTool. When attempting to reinstall Kontakt7, I still get the 'installation failed' message. Because it is no longer installed, NI Uninstall RegTool does not see Kontakt7 so I cannot go through that same process. What now?

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 7,823 mod

    @Ruckman65 Well, I would have suggested to contact our support but you did already. Hopefully they can work it out.

  • Ruckman65
    Ruckman65 Member Posts: 5 Newcomer
    Answer ✓

    I uninstalled the latest version of Native Access and downloaded an archived version (1.4, I think).

    I tried the installation of Kontakt7 again with the archived version of Native Access and it worked. So, the issue appears to be with the newer version of Native Access.

    Thank you for your assistance with my issue.

  • frkh09
    frkh09 Member Posts: 31 Member

    Kontakt 7 update version installation failed. Tried Reg tool to delete then uninstalled previous kontakt 7. No luck. Tried with new and old native access 2.0 and 1.41, still no luck. However with native access 1.41 it says having issues unzipping the downloaded file. Everything is being installed with no issues. What shall I do, I am stuck? Kontakt 7 was working fine until this new update messed it all up.

  • Ruckman65
    Ruckman65 Member Posts: 5 Newcomer

    I would keep trying to download version 1.4* of Native Access. If you can't get it to unzip, I'd be happy to email you the executable as an attachment.

  • Tim Hostetler
    Tim Hostetler Member Posts: 14 Newcomer

    I deleted kontakt 6 and then tried to install kontakt 7 and it worked.

  • Mollycummings
    Mollycummings Member Posts: 4 Newcomer

    Kontakt 7 was working fine

  • Vincent859
    Vincent859 Member Posts: 1 Newcomer

    I had this same exact problem. Here's how I fixed it. (September 20, 2023)

    I went into the folder where all of my KOMPLETE files are downloaded (this will vary for each user, of course.) I found a zipped (WinRAR) file entitled "Kontakt_7_Installer." I double-clicked on this file, which opened it in WinRAR. I then used the "Wizard" button to attempt to unzip the files. The process was stopped and an error message stated that the file was corrupted (CRC error.)

    I created a new folder and moved this corrupted file to it. Then I launched Native Access and clicked on the Update button which appeared for Kontakt 7. The update file downloaded, and then successfully installed.

  • Oscar Dutch
    Oscar Dutch Member Posts: 1 Newcomer

    I downgraded native access 3 to native access 1. This worked for me

  • cchavez
    cchavez Member Posts: 1 Newcomer
    https://community.native-instruments.com/discussion/comment/95831#Comment_95831

    This solved the issue for me (after trying all other options here), and it's the one that makes the most sense. The zip file that was downloaded in my case was also corrupted (couldn't open with 7zip). Once I deleted it and retried installing through native access (latest version) it worked.

    The zip files were found in this location in my PC:

    C:\Users\Public\Downloads

  • joden
    joden Member Posts: 9 Newcomer

    Done all of the above, installation is still failing - help!!!

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 7,823 mod

    @joden Then please get in touch with our specialists here: http://bit.ly/NIsupport_install

  • joden
    joden Member Posts: 9 Newcomer
    https://community.native-instruments.com/discussion/comment/112385#Comment_112385

    Thanks - done that!

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