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Kontakt 7 Update Installation Failed

Ruckman65
Ruckman65 Member Posts: 4 Sine
in Native Access

Doing updates via the most recent version of Native Access. Guitar Rig 6 update downloaded and updated, Hypha update downloaded and updated, Kontakt 7 update downloaded but installation failed. I restarted my PC but still the installation fails. Any ideas?

Best Answer

  • Ruckman65
    Ruckman65 Member Posts: 4 Sine
    Answer ✓

    I uninstalled the latest version of Native Access and downloaded an archived version (1.4, I think).

    I tried the installation of Kontakt7 again with the archived version of Native Access and it worked. So, the issue appears to be with the newer version of Native Access.

    Thank you for your assistance with my issue.

Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 4,392 mod

    @Ruckman65 Have you tried these steps? Fixing Software Update Installation Issues (Windows)

  • Ruckman65
    Ruckman65 Member Posts: 4 Sine

    Thank you, Jeremy. I haven't tried that on this occasion. It has worked for me previously but I was reticent to uninstall Kontakt 7. I'll give it a try and see how that goes.

  • Ruckman65
    Ruckman65 Member Posts: 4 Sine

    I tried the suggestion of using the NI Uninstall RegTool. When attempting to reinstall Kontakt7, I still get the 'installation failed' message. Because it is no longer installed, NI Uninstall RegTool does not see Kontakt7 so I cannot go through that same process. What now?

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 4,392 mod

    @Ruckman65 Well, I would have suggested to contact our support but you did already. Hopefully they can work it out.

  • Ruckman65
    Ruckman65 Member Posts: 4 Sine
    Answer ✓

    I uninstalled the latest version of Native Access and downloaded an archived version (1.4, I think).

    I tried the installation of Kontakt7 again with the archived version of Native Access and it worked. So, the issue appears to be with the newer version of Native Access.

    Thank you for your assistance with my issue.

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