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Contacting Support

MacMuney
MacMuney Member Posts: 6 Sine

Has anyone else had a problem contacting Support? I've submitted two trouble tickets on the native instruments website and I've not received an answer. Not even the auto reply saying we received your message.


I've had the same experience on sounds.com. two messages sent, no reply received. Now I'm wondering if it's me or is there a problem I don't know about.

Best Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 4,417 mod
    Answer ✓

    @MacMuney I could find the request for Sounds.com and escalated it but there seems to be an issue on your NI account, I'm trying to get some info or a solution. In the meantime, you could try to submit a request with the same email address as you did for Sounds.com and let me know your request number so I can follow it up. Sorry for this hiccup, it seems to be on our end.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 4,417 mod
    Answer ✓

    Ok, the issue on your account is fixed so you should be good to go next time you would need to contact us.

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