Has the NA2 3.2 update addressed these issues?

iNate
iNate Member Posts: 136 Advisor

Cannot tell for sure from the release notes:

  1. "Install All" results in an installer service crash if a subsequent queued installation completes and attempts to refresh while a previous installation is still refreshing (beach ball after installing a product). Happens frequently while batch installing smaller packages (< 2-3GB in size on a decent internet connection/PC).
  2. Native Access 2 does not delete temporary files after package installation, resulting in complete use of the user's SSD storage space - installing Komplete Ultimate/Collector's to external SSD on a 512GB MBP, the internal SSD will fill up with Installer Temp files and eventually the installation will fail due to lack of storage). THe user has to manually monitor and then go to the tmp directory (a hidden/system location) and manually delete the files.

Best Answer

  • Matt_NI
    Matt_NI Administrator Posts: 1,082 admin
    Answer ✓

    @iNate Caught up with the team about this:

    1. We found a crash that was related to the download queue and triggered the "Installer service..." error message. The underlying cause of that crash was fixed with the 3.2.0 update.
    2. One issue resulting in this behaviour was that installers where not run, but their packages were extracted and assembled by Native Access. Another issue was that Native Access failed to move the assembled library to the target location if the helper tool did not possess Full Disk Access. Since both of these issues got fixed with the 3.2.0 update, you should not see any installer temp files remaining on the system after the installation has concluded.

Answers

  • Matt_NI
    Matt_NI Administrator Posts: 1,082 admin
    Answer ✓

    @iNate Caught up with the team about this:

    1. We found a crash that was related to the download queue and triggered the "Installer service..." error message. The underlying cause of that crash was fixed with the 3.2.0 update.
    2. One issue resulting in this behaviour was that installers where not run, but their packages were extracted and assembled by Native Access. Another issue was that Native Access failed to move the assembled library to the target location if the helper tool did not possess Full Disk Access. Since both of these issues got fixed with the 3.2.0 update, you should not see any installer temp files remaining on the system after the installation has concluded.
  • iNate
    iNate Member Posts: 136 Advisor

    Thanks for the response!

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