Support turn around

D34d634T
D34d634T Member Posts: 1 Newcomer
edited October 2024 in Maschine

What is the usual timeframe to have support issues responded too and dealt with? 24 hours? 2weeks?

A simple registration issue should not be difficult to process. Will I regret spending money on these products or do they back their stuff?

Best Answer

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,356 admin
    Answer ✓

    It's usually 2 to 3 working days, we have experienced a lot of requqest lately so response times are affected. I see that my colleagues replied 5 days after and fixed the issue. Our apologies for the wait.

Answers

  • Brad Yost
    Brad Yost Member Posts: 354 Pro

    48 hours is pretty typical. Be patient.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,356 admin
    Answer ✓

    It's usually 2 to 3 working days, we have experienced a lot of requqest lately so response times are affected. I see that my colleagues replied 5 days after and fixed the issue. Our apologies for the wait.

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