Transfer ID error

WeissbrotDE
WeissbrotDE Member Posts: 1 Newcomer
edited February 14 in Traktor Software & Hardware

Hey,

I tried to transfer a license from my friend's account to my own account but it always just returns I am using an incorrect transfer id format and I absolutely do not know how to fix this nor what the correct format would be.

Can someone explain me how a correct transfer id looks like or if this is a common issue with transferring?

Thank you very much,

Broti

wrongtransferidformat.jpg


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Answers

  • Blindeddie
    Blindeddie Member Posts: 1,559 Expert

    Never had an issue transferring a license best to contact support after reading this post...All you need to know about License Transfer 📚 — Native Instruments Community (native-instruments.com)

  • Kubrak
    Kubrak Member Posts: 2,447 Expert
    edited February 14

    Just to clarify.... Transfer ID is something different from Product ID.

    I have transferred SW many, many times and not a single problem.

    But, one may have problem if Update/Upgrade/Crossgrade is to be transferred and the person that tries to transfer it does not have Qualifying Product Licence..... In that case it is not possible to transfer, one must get Qualifying Product first.

  • ruben
    ruben Member Posts: 8 Newcomer

    I am waiting since 6 days for getting the Transfer ID and no answer from support NI. I don't know if they work, holiday or systems down. no idea ... just no answer and no contact

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