KOMPLETE NOW Email Vouchers for Existing Subscriptions

nikkipixel
nikkipixel Member Posts: 7 Newcomer
in Komplete General

I just purchased a Komplete M32 and Maschine Mikro MK3 and I have been subscribed to Komplete Now for some time and I am reading that I should be able to apply the voucher and receive free months. 

There is no way to apply the voucher but the instructions clearly show a voucher field in the instructions as well as clearly state that it can be applied after the trial has started.

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I am contemplating cancelling and restarting the subscription but that seems unnecessary and tedious.

I have created a support request:(3615687) 

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Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 7,655 mod

    @nikkipixel My colleagues will get back to you as soon as possible. Unfortunately there's not much we can do to help here.

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