Impossible to register Maschine+

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Moux
Moux Member Posts: 2 Member
in Native Access


hello i bought a maschine plus yesterday and can't register. it is marked registration fail on the machine and serial invalid on native access. Please help me!!

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  • Blindeddie
    Blindeddie Member Posts: 1,559 Expert
    Answer ✓
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    Contact Account and Registration support here…

    https://support.native-instruments.com/hc/en-us/sections/360000092577

  • Andreas_NI
    Andreas_NI Customer Care Posts: 33 mod
    edited February 2023
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    Hey Moux, sounds very much like it is registered to another user, please contact us and one of our agents can check your serial number, let us know if you have any further questions

  • Moux
    Moux Member Posts: 2 Member
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    Thank you very much Andreas, can you tell me how I can contact this service?

  • mylo
    mylo Member Posts: 1 Newcomer
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    same problem here bought a second hand machine and no possibility to contact the seller ….

    @Moux did u solve The Problem ?

  • Jimmy Spliff Fiyah
    Jimmy Spliff Fiyah Member Posts: 1 Newcomer
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    Hey, my band members bought a Maschine plus more then a year ago second hand. Now i want to register it to my aacount so i can use my expansion packs. I can't contact the seller. please help

  • HULKG4
    HULKG4 Member Posts: 6 Member
    edited April 25
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    Hello I'm having the same issue with my Maschine Plus i received yesterday. The description on ebay said

    New open box but when i went to register it, It said product already register by someone else. I bought it from a new and used store and they too were not happy to find this out. They didn't know. Can anyone help me. The link above is not valid any more.

    Have a great day!😎

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