No response for return of damaged S61

timstock
timstock Member Posts: 3 Member
edited October 2024 in Komplete General

I opened a support ticket with NI a few weeks ago for a brand-new damaged S61 and got a mailing label to return it. Once in the mail, NI has been completely unresponsive. I know my keyboard was delivered to NI - but no one responds and I have no idea when a replacement will be mailed. I am really stunned as to how bad customer service of this company is. No contact emails or phone numbers. I called an 866 number - was given a 323 number which gives static. No answer. When will I see my keyboard?

Comments

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,356 admin

    Hey @timstock Sorry that you didn't get a reply yet. I've pinged my colleagues, they should get back to you shortly and we'll keep an eye on it.

  • timstock
    timstock Member Posts: 3 Member

    I would like a refund.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,356 admin

    @timstock So please inform my colleagues about that in the email conversation.

  • timstock
    timstock Member Posts: 3 Member

    Still no response from NI. I have reached out to Amazon to resolve the refund. I am stunned by how bad this is. You lost a customer. I will be choosing an alternative for my studio needs.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,356 admin

    @timstock Our apologies, someone should still get back to you.

This discussion has been closed.
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