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No response for return of damaged S61

timstock
Member Posts: 3 Sine
I opened a support ticket with NI a few weeks ago for a brand-new damaged S61 and got a mailing label to return it. Once in the mail, NI has been completely unresponsive. I know my keyboard was delivered to NI - but no one responds and I have no idea when a replacement will be mailed. I am really stunned as to how bad customer service of this company is. No contact emails or phone numbers. I called an 866 number - was given a 323 number which gives static. No answer. When will I see my keyboard?
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Comments
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I would like a refund.
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Still no response from NI. I have reached out to Amazon to resolve the refund. I am stunned by how bad this is. You lost a customer. I will be choosing an alternative for my studio needs.
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