Native Access 3.5 - Downloads failing every time
Hello,
I've recently moved to a new PC running Windows 10 and every VST install/update via Native Access fails. The download gets stuck at 240kb and the estimation time constantly rises until the download fails.
I have no firewall / anti virus settings blocking NA 3.5.
I have Komplete Ultimate 11 and every VST included in this bundled installs fine if the K11 NI HD is connected. However, I can't update any VST or download any new VSTs that were not included in K11U.
I am connected via ethernet, 93mb download speed via Giganet UK. A VPN isn't being used either.
Is Windows 10 potentially the issue?
Answers
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Do you get an error message? Is it one of those?
Native Access Error Message: Download Failed: "Unknown error"
Native Access Error Message: "Download Failed: Please Check Your Internet Connection" (Windows)
Did any of the solutions/tips work for you?
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No follow up, just Download Error. Thank you for the links but there's indication why these aren't working. Do you know how recent version 3.5 is? I've put in a support ticket.
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@Samuel Cherry My colleagues should get back to you soon, I'll keep an eye on the ticket.
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Thank you, I’ve just had my ticket reply from Terry - he has recommended that I try installing the Komplete Start package with Kontakt 7. However, I will be unable to do so. I have a boxed educational version of Komplete Ultimate 11, I can install any vst offline via the Komplete hard drive. However, I can’t update or download any vsts connected to the internet. This is an issue with Native Access 3.5 or a compatibility issue with Windows 10. I have a download speed of 100mbps and no proxy/VPN connections
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@Samuel Cherry Please get back to my colleagues, they're the specialists, not I.
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Win 10 Access 3.5 I dont understand and i decided to use installed payed NI Maschine , fx and instruments . I dont havetime on being nervous and anxious. Its allready happend to me and i bought Maschine MK3 and NI software to make music not to loose my healt . I will eventualy buy newer version of kmplete with next Maschine MK3 or MK plus ( i hope so ). My income frtom Music is enaugh for bills and i am saving for plus but MK3 will be OK for replacin the old one. I think M plus is the best solutio because of quality build. I must countinue to Music and to avoid any stress and my healt and i know how consuming trying to resolve the problem on software can be and i didnt buy Instruments to fixing them but to play wthe Music. I know that NI crew_Support and technicians are the best (based from my expirience). i have to finish what i have and when i save enough money then i will think.
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