Bug Display KONTROL S4MK3

I have just acquired an S4 Mk3 from Native Instruments, it is a B-stock on their Reverb store, so practically new, arrived very well refurbished with license.

My problem concerns the display, it does not display the tracks and the information that goes with it.

I followed all the recommendations concerning this kind of bug encountered by other users among others:

Verification of the different drivers installed by windows 10

I did the test on 2 different computers a recent and powerful laptop

And another pc a little less powerful but still on W10 and up to date

I also installed the latest version of Traktor 3.9.090 sometimes it could work in my favor

I even forced traktor in administrator mode (I read that some user had solved this problem by doing so)

And the Kontrol S4 MK3 has been updated, the present firmware was not the latest, I am now in 0.6

Nothing helps

If I unplug the USB cable once Traktor has started, there is the track that appears and the display shows the info and after a few seconds freezes then more information is updated when the tracks change

during the brief moment when it works, all the information on the display is functional, for example if I turn the loop button, the value is incremented on the display as on the software.

The beat of the track counts down and the bpm fluctuates as I move its value. But after a few ten seconds nothing. the values freeze and no way to have anything, loading a new track does not change anything.

If not at startup the screen does not display anything as if there was no track in the player and when I load a track into a player it remains in this state.

I also installed the asio driver which is installed as an option, even if it only concerns the audio and sound card section, it does not change and the fault persists.

On the photo the display as it is even with a track loaded