native access stuck on loading products / Issue January 2023

CHRIS HUME · 2023-04-03T09:09:36+00:00

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For some days now Native access is sticking on loading products was on 3.2.0 when this happened , noticed an update to 3.2.2 installed after removing native access but still the same issue. Im on windows 10 , never had issues in the past and this is preventing me access and update my massive investment in Native Instruments products - need a prompt fix

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Accepted answers

Jeremy_NI

Following the downtime earlier today, we're encountering performance issues post-maintenance, and the team is now working to resolve these issues. https://community.native-instruments.com/discussion/21800/scheduled-maintenance-on-january-22-2024

This includes Native Access being stuck on loading products.

We apologize for the inconvenience and will update the thread as soon as we get more information.

Jeremy_NI

It looks like things are slowly getting back to normal, please check the thread: Issues with Native Access - 22nd and 23rd of January 2024

All comments

1neflame

You may have to reinstall the entire program. That usally fixes any install or update issues.

CHRIS HUME

ive re installed native access 3 times now still no fix

Monochrome

You could try this:

Uninstall Native Access.
Uninstall NTKDaemon (via Apps & Features).
Optional: Restart your PC.
Right-click on the Native Access installer and choose "Run as Administrator".
When successfully installed, do the same of step 4 when starting Native Access.

Jeremy_NI

This issue is usually caused by something interfering with Native Access' connection to the internet, such as:

VPN / Proxy software
Network Security software
Antivirus software

If you are running any such products, please temporarily disable them and open Native Access again.

Does that fix it?

CHRIS HUME

seems to be working now, many thanks for the help

Nighttone

I’m having the same problem ! Can someone help me please !

I tried all the methods from the above but it’s not working 🙏🏼🙏🏼

EmH Beats

https://community.native-instruments.com/discussion/comment/72812#Comment_72812

I just solved mine by going into Windows Task Manager, finding NTKDaemon and ending task. Then reloading Native Access.

Jeremy_NI

If all the steps found here did not work, get in touch with our specialists here: http://bit.ly/NIsupport_install

aziiz

Native Access was working for myself before, then I bought Komplete 14 Standard and updated the NI Access client to 3.4.0 on Win 10. After that I'm only seeing the Loading Products endless loading screen - after 30mins no changes.

I've tried uninstalling Native Access + NTKDaemon, restarting, running Native Access with Admin rights. And did this several times. I've had NordVPN running on the background, but removing that didn't make any difference (and it shouldn't if the client is properly coded). I've a 1000/1000mbit fiber connection, so that's not the issue either.

I've used the intro version for a while and today decided to finally upgrade - not too nice of a first actual product experience. Now I'm not even able to download or install any of the new stuff which I just bought 😡

I've had quite many issues with NI software earlier. From time to time the M32 is just not working with the NI software, kontakt crashing while launching from DAW, scaling issues etc etc. I'm starting to get really tired of all the NI software issues... and I'm seriously considering to switching something else now.

Rich_NI

Hi @aziiz

This issue is usually caused by one of the following products interfering with Native Access' connection to our servers:

VPN / Proxy

Network Security software / harsh settings

Antivirus software

Please restart your computer and temporarily disable any such software. Native Access should then load as expected.

If this does not help, please apply the following steps:

First please delete the User Registry entries of Native Access and the NTKDaemon:

Click the Windows Start button at the bottom left side of your screen.
Type "regedit" into the search field, then press Enter to open the Windows Registry Editor.
In the Registry Editor, navigate the folder structure to this location and locate the folder for the NI product that is crashing:
HKEY_CURRENT_USER > Software > Native Instruments >
Delete the "Native Access" and the "NTK" entries

Next please clear the Native Access cache by deleting the following folders:

Click the Windows Start Button on the bottom left of your screen.
Type %localappdata% and press Enter.
This will open the following folder location: C: > Users > *Your User Name* > AppData > Local
go into the Native Instruments directory and delete the "Native Access" and the "NTK" folders

If the issue persists, please submit a support ticket via the following form: http://bit.ly/NIsupport_install

JonW

So, I was having this issue and none of the listed fixes worked for me.

I had some old NI software kicking around on my computer that I hadn't used in a long time. So I went through and uninstalled everything that I could through Windows. Then I deleted every Native Instruments folder that existed on my computer. And finally, I ran the following program to wipe the registry of NI:

Fixing Software Update Installation Issues (Windows) – Native Instruments (native-instruments.com)

Rebooted my computer, reinstalled Native Access 3.4 (the latest available at this time), and it is working now.

charler

I tried the above fixes and none of them worked for me. I was able to get around it by uninstalling Native Access 3.4 and installing the legacy version 1.14.1 for windows from this page: https://support.native-instruments.com/hc/en-us/articles/360000407909?utm_source=native-access-2&utm_medium=appMenu

PresentSimple

https://community.native-instruments.com/discussion/comment/73194#Comment_73194

Same scenario, same result. Bought Komplete 14 Standard and now getting greeted by this screen. Considering how NI installers work and how much effort it takes to uninstall them and reinstall them back, I kindly ask Native Instruments to respect their customers' time a bit more, and actually collect the necessary information to identify the bug + pass through QA, and of course provide a bug fix.

It is far quicker to request a refund, just saying...

Rich_NI

@Hayo_NI just making you aware of this issue

Bruno Nog

I'm having the same problem. I had Native Access open downloading my products. Suddenly, a download failed. When I closed and reopened Native Access, it was stuck on the "loading products" screen. I've done all the above steps and nothing works.

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