I submitted a request for help and received a response early this morning asking that I provide an invoice and pictures of the devices I bought. Although I submitted all the info within about a half hour of the request, it has been 8 hours without any acknowledgment that it was received. I am just curious if they normally acknowledge when they receive correspondence once the ticket is open? I am guessing they are double checking with the previous owner, but I submitted the invoice showing that I purchased the items at auction. It just seems odd that there is no reply saying if they are looking into it today since they sent me an email early this morning, or if it will be a week or so to complete the request.