Question regarding serial numbers.

Distressed Motion · 2023-05-02T18:49:03+00:00

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I need to ask how NI goes about locking serial numbers. I have two (Lofi glow and hybrid keys) that show up as "locked by customer support." Does anyone else deal with random play series plugins being "locked"?? I have been following the EULA to a tee. I don't want to keep purchasing play series plugins if it's just going to lock up later. Those are the only two that have acted up on me.

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Hybrid Keys

Lo-Fi Glow

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Jeremy_NI

Already answered an earlier post of yours, please avoid posting multiple times.

For serial bnumbers issues please contact our registration support agents here: https://bit.ly/NIsupport_RA

Closing this thread.

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LostInFoundation

Never heard of anything like this… what have you done???😂😂😂

Did you open a ticket to ask the reason to support?

Do the instruments work anyway?

Distressed Motion

It must just have been an anomaly. I can still use the two programs on my old computer. At least the play series selection shows up for me on both lol. I did open a ticket I'm just waiting to hear back.

LostInFoundation

https://community.native-instruments.com/discussion/comment/68487#Comment_68487

Be patient…

Distressed Motion

Patience... one of my weaknesses lol. Thank you for the help!

Jeremy_NI

Already answered an earlier post of yours, please avoid posting multiple times.

For serial bnumbers issues please contact our registration support agents here: https://bit.ly/NIsupport_RA

Closing this thread.

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