Question regarding serial numbers.

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Distressed Motion
Distressed Motion Member Posts: 19 Member
edited May 2023 in Kontakt

I need to ask how NI goes about locking serial numbers. I have two (Lofi glow and hybrid keys) that show up as "locked by customer support." Does anyone else deal with random play series plugins being "locked"?? I have been following the EULA to a tee. I don't want to keep purchasing play series plugins if it's just going to lock up later. Those are the only two that have acted up on me.

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  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin
    edited May 2023 Answer ✓

    Already answered an earlier post of yours, please avoid posting multiple times.

    For serial bnumbers issues please contact our registration support agents here: https://bit.ly/NIsupport_RA

    Closing this thread.

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