My left jog wheel spinning really fast

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szilomiloo
szilomiloo Member Posts: 3 Member
edited October 2024 in Traktor Software & Hardware

Hello guys!


I recently bought a traktor s4 mk3 and I have a “little” problem with it..

i don’t know if this is a hardware or software problem.. when I turn on my console, the jog wheel goes crazy.. before this happened when i pressed the TT buttom.. the problem is only on the left side.

Thank you!

Milo

https://drive.google.com/file/d/1Tpid0nzuESXOH8ehuarT0KUFjGrHwQay/view?usp=drivesdk

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  • lord-carlos
    lord-carlos Member Posts: 4,187 Expert
    Answer ✓

    You have to downgrade the device thingy software https://community.native-instruments.com/discussion/4184/

    It's a known bug.

  • PK The DJ
    PK The DJ Member Posts: 2,788 Expert

    device thingy software

    Kaiwan_NI said: "downgrading to a previous version of Controller Editor (or 2.6.2) should resolve the issue"

  • szilomiloo
    szilomiloo Member Posts: 3 Member

    Thank you guys for the quick answers.

    Do you know the steps on PC platform? I mean, I have to open from the control panel “add or remove programs” then delete the native instruments controller editor? After downloding the 2.6.2 version and install it?

    There’s nothing about deleting additional files?

  • szilomiloo
    szilomiloo Member Posts: 3 Member

    Hello!

    So, I installed the 2.6.2 version, and it’s the same story..

    Plus, now the sync button and the master is blinking, and the tempo goes to like 1000-1500 bpm..


    https://drive.google.com/file/d/1l2kkNYL8Ok-fZQiKsUpFM3Z24vO-nGl5

    it’s hardware thing? :(

  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 2,995 admin

    Hi @szilomiloo if downgrading doesn't work, there might be another issue here. I see you contacted our support team already. Pls update us on how it goes.

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