KOMPLETE 11 SELECT registration problem

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System
System Posts: 57 admin
in Native Access
This discussion was created from comments split from: Native Access 3.18.1 wont download.

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  • Sheek
    Sheek Member Posts: 1 Newcomer

    I purchased the KOMPLETE KONTROL S-SERIES W/ (KOMPLETE 11 SELECT) in 2018. I never used it. Recently opened it and tried to add the serial number, unsuccessfully (invalid serial number). I was able to add a serial number and download the bundles for KOMPLETE 15 sound bundle (Collectors edition) only. Any recommendations to resolve this matter? Please share. Thanks in advance for your assistance.

  • PoorFellow
    PoorFellow Moderator Posts: 7,361 mod
    https://community.native-instruments.com/discussion/comment/233205#Comment_233205

    Please make your own thread rather than o´posting unrelated issues in other threads.

    I purchased the KOMPLETE KONTROL S-SERIES W/ (KOMPLETE 11 SELECT) in 2018. I never used it.

    As far as I have understood then people get the Select that is the present version when registering the keyboard. If you registered the keyboard in 2018 then you should have gotten what Select version was back then (?) , if you only registered the keyboard now then most likely N.I. will give you the Komplete Select version 15.

    Recently opened it and tried to add the serial number, unsuccessfully (invalid serial number). I was able to add a serial number and download the bundles for KOMPLETE 15 sound bundle (Collectors edition) only. Any recommendations to resolve this matter? Please share. Thanks in advance for your assistance.

    It's unclear to me how you both had an case of 'invalid serial number' and at the same time 'was able to add a serial number' ???

    And following that then it is unclear to me what exactly is the problem that it is that you want to get resolved ?

    If your issue is that you expected to get Komplete Select generation 11 but got got newest generation 15 instead then I do not know if that can be changed but you would have to ask N.I. Support (all).

    Same goes if you are having a problem with an invalid serial , you will have to contact N.I. Support (all).

    In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

    .

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