Native Access doesn't work

6mon · 2025-07-02T12:13:56+00:00

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Hello, I have an imac with a macOS 10.15.7 Catalina and Native Access doesn't want to work. I have a message: "dependencies installation process is taking longer by normal…"

I tried different things to fix the problem but it still here

Please, what can I do ?

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Vocalpoint

The current version of Native Access (3.18.1) is not supported under Catalina:

You will need to consider an OS upgrade.

As a workaround (but not for long) - the prior version of Native Access (v1) still does maintain connectivity to your NI account but it not maintained nor does it install the latest products from the NI catalog and is essentially retired now.

Jeremy_NI

What version of Native Access are you using?

Hey there, we do have other legacy versions of Native Access, including version 3.5.3 still compatoble with Catalina: Native Access Legacy Installers for Older Operating Systems

Have you tried these steps? Native Access Error: "Dependency installation process is taking longer than normal"

Vocalpoint

https://community.native-instruments.com/discussion/comment/232849#Comment_232849

@Jeremy_NI

I see this workaround posted from time to time - but doesn't NA simply update itself at the next run if a user "rolls back" to an older version?

6mon

Hi Jeremy

I using Native Access 3.5.3 and already tried this steps 😕

Jeremy_NI

https://community.native-instruments.com/discussion/comment/232850#Comment_232850

Not for these versions, they're here specifically for these compatibility issues.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/232851#Comment_232851

Ok, sorry to hear that, then you'll need to get in touch with our support here: https://bit.ly/NI_Support_All

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